Senior Associate Program Management, Student Success
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Why IIDE:
IIDE is Asias most trusted digital marketing institute offering government-recognised online offline and postgraduate programs. We empower students graduates and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape.
About the Role:
As the Senior Associate - Program Management Student Success (PG Programs) for our flagship 11-month offline Postgraduate Program in Digital Marketing you will play a crucial role in overseeing program delivery and ensuring exceptional student experiences. This leadership role requires managing end-to-end program operations enhancing student satisfaction and driving operational excellence while leading a dynamic team.
What Youll Do:
Program Oversight:
Supervise the seamless delivery of the 11-month PG program ensuring all milestones from onboarding to graduation are met with excellence.
Own the entire student lifecycle focusing on engagement retention and satisfaction throughout the program.
Monitor and improve CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score) driving efforts to achieve and maintain high benchmarks.
Escalation and Issue Management:
Manage and resolve escalations effectively providing timely solutions to student/trainer concerns.
Delegate and monitor daily tasks among team members ensuring they align with organizational goals and program standards.
Team Leadership:
Mentor & Work alongside a team of 3-5 professionals ensuring smooth operations and fostering a culture of collaboration and accountability.
Collaborate with academic teams to schedule trainers and manage faculty resources efficiently while adhering to budget constraints.
Academic Event Management:
Plan and oversee key program events such as orientation project presentations internships co-curricular activities and convocation ensuring they run smoothly and meet objectives.
Maintain a balance between internal and external faculty while adhering to quality standards and cost considerations.
Process and Operational Efficiency:
Define and streamline workflows for program delivery ensuring optimal outcomes for students and trainers.
Leverage tools and systems including ticketing software to manage queries and processes effectively.
Data-Driven Insights:
Continuously monitor attendance assignment submissions internships placement data and retention trends to identify areas of improvement.
Utilize data to generate actionable insights and implement strategies that enhance student success and program effectiveness.
Industry Engagement
Reach out to industry professionals for guest sessions via LinkedIn enhancing the learning experience.
Provide ongoing support to trainers addressing course delivery-related queries.
Career Development Assistant
Assist students in resume building interview preparation and job search strategies.
Offer guidance to help students achieve their career aspirations.
Work with students to identify their strengths and interests.
Stakeholder Collaboration:
Work closely with cross-functional teams including admissions placement and academic leadership to align efforts and optimise outcomes.
Partner with placement teams to ensure high placement rates and positive career outcomes for students.
Additional Duties:
Take on other responsibilities within the broad scope of program management as directed by senior management.
Who You Are:
Must-Have:
4-6 years of professional experience in a student-facing role preferably within education or ed-tech.
Proven leadership experience in managing teams of 3-5 members with demonstrated success in achieving collective goals.
Strong analytical skills and a problem-solving mindset with a track record of driving innovative solutions.
Exceptional communication skills with the ability to manage multiple stakeholders effectively.
Ability to thrive in high-pressure environments while maintaining a positive and energetic attitude.
Should Have:
Proficiency in using ticketing software and other operational tools for efficient query and process management.
Experience in process optimization and implementing strategies to enhance operational efficiency.
Nice to Have:
Certifications or training related to education management leadership or process improvement.
Additional skills or experience that add value to program delivery and student success.
Compensation and Details:
Designation: Senior Associate - Program Management Student Success (PG Programs).
Compensation: As per company standards
Experience: Minimum 4-6 years.
Age: 2535 years.
Required Skills:
Who You Are: Qualifications: 7-10 years of experience in student-facing or customer service roles. Preferred age range: 32-40 years. Proven leadership experience in ed-tech or student-centric environments. Successful track record of managing teams of 10-15 individuals. Strong analytical problem-solving skills with a vibrant and optimistic mindset. Demonstrated ability to handle challenging situations and ensure an exceptional student experience. Should Have: Experience in implementing process efficiencies and automation in educational settings. Familiarity with student retention strategies and academic event management. Effective collaboration with cross-functional teams. Nice to Have: Experience in digital marketing education or related fields. Advanced problem-solving skills with a focus on innovative solutions. Additional certifications or training in student management or educational leadership.
Company Industry
IT Services and IT Consulting
Key Skills
- Crisis Management
- Microsoft Word
- Office Experience
- Conflict Management
- Constant Contact
- Microsoft Powerpoint
- Research Experience
- Salesforce
- Administrative Experience
- Public Speaking
- Google Suite
- Writing Skills
