Parking Dept and Complaints Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

London - UK

Monthly Salary: £ 25 - 25

Experience Required: 1-3years

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

3 months contract with a Local Authority

Job Summary:

Southwark Council is seeking a Parking Debt and Complaints Officer to support the Parking and Network Management service.

The post holder will manage PCN-related debt and enquiries at the warrant stage ensuring cases are reviewed accurately evidence is assessed fairly and responses are completed to a consistently high standard.

This role requires strong knowledge of parking legislation enforcement processes TEC procedures and back-office parking systems.

The officer will also liaise with Enforcement Agents courts and internal stakeholders to ensure the timely and effective management of parking debt and associated complaints.

Key Duties/Accountabilities (Sample):

Handle PCN-related casework at the warrant stage including appeals enquiries and representations.

Review and weigh evidence for complaints Member enquiries and warrant-stage challenges.

Respond to Statements of Truth (SOT) and N244 applications.

Liaise with TEC (Traffic Enforcement Centre) local County Courts and Enforcement Agencies.

Manage correspondence and Stage 1 complaints at the Warrant of Control (WoC) stage.

Monitor and reconcile parking income Enforcement Agent activity and performance.

Process breathing space and DRO (Debt Relief Order) notifications relating to parking debt.

Apply knowledge of relevant parking legislation including CPR 75.

Maintain high standards of accuracy case recording and data integrity.

Support the wider Parking and Network Management team with administrative duties and service delivery.

Skills/Experience:

Minimum 1 year of back-office Parking Services experience including handling PCNs (essential).

Strong understanding of parking enforcement processes warrant progression and statutory requirements.

Experience working with TEC County Courts Enforcement Agents and related legal procedures.

Ability to assess evidence make informed decisions and produce clear written responses.

Knowledge of SOT N244 applications and Warrant of Control processes.

Familiarity with CPR 75 and relevant parking legislation.

Strong administrative organisational and record-keeping skills.

Excellent written communication skills for handling formal correspondence and complaints.

Ability to work independently while meeting deadlines and accuracy standards.

Professional calm and resilient particularly when dealing with sensitive or escalated cases.

Additional Information:

The closing date: 27/12/2025.

Hours: 36 per week.

Work Pattern: 2 days in office 3 days WFH.

Location: 160 Tooley Street Southwark Surrey SE1 2QH.

Required Skills:

Minimum 1 year of back-office Parking Services experience including handling PCNs (essential). Strong understanding of parking enforcement processes warrant progression and statutory requirements. Experience working with TEC County Courts Enforcement Agents and related legal procedures. Ability to assess evidence make informed decisions and produce clear written responses. Knowledge of SOT N244 applications and Warrant of Control processes. Familiarity with CPR 75 and relevant parking legislation. Strong administrative organisational and record-keeping skills. Excellent written communication skills for handling formal correspondence and complaints. Ability to work independently while meeting deadlines and accuracy standards. Professional calm and resilient particularly when dealing with sensitive or escalated cases.

3 months contract with a Local Authority Job Summary: Southwark Council is seeking a Parking Debt and Complaints Officer to support the Parking and Network Management service. The post holder will manage PCN-related debt and enquiries at the warrant stage ensuring cases are reviewed accurately evide...