Technical Support Specialist (Amsterdam, full-time)

Amsterdam - Netherlands

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Job description

Wundermart is on the lookout for a new specialist to join our technical support team!Are youlooking for a new opportunityin a one-of-a-kind scale-up We mighthave something for you!

What you will do

As a Technical Support Specialist you are at the center of Wundermarts continued success assistingour customers and colleagues with theireveryday requests. While we strive to provide seamless autonomous shoptechnology issues can still sometimes arise and thats where your expertise comes in!

Powered by Hubspot youll be tackling incoming tickets from the different hotelsand partners we work withdelivering spot-on complete information. With empathy as your superpower youll be the friendly Wunder ourcustomers turn to when things get rocky turning frustrations into smiles with your understanding expertise and support.

Also youll spearhead installations maintenance and support activities for our POS systems across various regions.

From ensuring seamless POS operations to providing remote troubleshooting assistance your role will directly contribute to enhancing customer experience and operational efficiency.

Your key responsibilities.

Remote support for troubleshooting and maintenance of ERP and POS systems with on-site visits when necessary.

Tacking incoming tickets from the different hotelsand partners we work with and make sure they are handled properly.

Follow-up requests from customers and update and involve your colleagues at the right time.

Remote support during shop installations

POS hardware preparations configurations

Job requirements

What you can bring.

You live in (or at a reasonable commutable distance from)Amsterdam
You have 2 years of relevant experience in a customer-facing role
Great communication skills and fluent in Dutch and English
Solid experience in handling large volumes of calls and messages from customers using a customer support ticketing system.
A strong affinity with internet technologies and a solid understanding of ERP technology.
An innovative mind with strong problem-solving skills and able to adapt to new procedures while dealing with many support requests.
You love to aid and feel a sense of achievement when helping customers to solve a problem at hand.
Proven experience carrying out Technical Support responsibilities ideally in the retail industry
Strong organizational skills and the ability to manage multiple tasks
Analytical thinking and problem-solving skills
In possession of a drivers license B
Flexibility to travel if required

Hybrid

Amsterdam

Product Team

All done!

Your application has been successfully submitted!

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Job descriptionWundermart is on the lookout for a new specialist to join our technical support team!Are youlooking for a new opportunityin a one-of-a-kind scale-up We mighthave something for you!What you will doAs a Technical Support Specialist you are at the center of Wundermarts continued success ...