IT Support Systems Engineer

Welcome to the video-first world

From your everyday PowerPoint presentations to Hollywood movies AI will transform the way we create and consume content. Today people want to watch and listen not read both at home and at work. If youre reading this and nodding check out ourbrand video.

Despite the clear preference for video communication and knowledge sharing in the business environment are still dominated by text largely because high-quality video production remains complex and challenging to scaleuntil now

Meet Synthesia

Were on a mission to make video easy for everyone. Born in an AI lab our AI video communications platform simplifies the entire video production process making it easy for everyone regardless of skill level to create collaborate and share high-quality videos. Whether its for delivering essential training to employees and customers or marketing products and services Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. Were trusted by leading brands such as Heineken Zoom Xerox McDonalds and more. Readstories from happy customersand what1200 people say on G2.

In 2023 we were one of 7 European companies to reach unicorn February 2024 G2 named us as the fastest growing company in the 2025 we announced our series D total weve raised over $330M in funding from top-tier investors including NEA Atlassian Ventures WiL PSP Growth and existing investors such as Accel Nvidia Kleiner Perkins GV and top founders and operators including Stripe Datadog Miro Webflow and Facebook.

The Role

As the IT Systems and Support Engineer youll be the go-to person for everything IT. Youll manage daily IT operations support and onboarding/offboarding experiences while delivering both tactical support and strategic automation initiatives that enhance employee experience and enable company-wide scalability.

This role requires being onsite 4 days per week to ensure a strong IT presence as in office culture grows.

Key Responsibilities

IT Operations & Support

• Act as the primary IT contact in office managing all aspects of hardware software networking and collaboration tools.
• Handle Access Requests and other IT Support issues that come into the HelpDesk.
• Provide onsite support for escalated IT issues and collaborate with global IT colleagues (US UK & EMEA).
• Manage device lifecycle (laptops peripherals AV equipment) setup security compliance and asset tracking.
• Support and Run AV Events in Office using the All Hands Equipment

Employee Experience

• Run IT components of onboarding and offboarding in a biweekly cadence ensuring smooth access to systems and equipment.
• Deliver outstanding employee IT support with empathy and efficiency.
• Maintain office IT infrastructure including AV systems visitor Wi-Fi and networking.

Automation & Systems Scaling

• Supporting the optimization of company-wide IT automations with IT Engineers
• Partner cross-functionally with Security People Ops and Engineering to improve IT processes and the employee experience.

About You

Required Qualifications

• 3 years of experience in IT engineering or operations.
• Strong technical foundation in:
  • Identity & Access Management: Okta and Azure AD (Both a Must)
  • Endpoint Management: Jamf and Intune (Both a Must) or similar MDMs
  • SaaS Administration: Google Workspace Slack Notion Zoom etc.
  • Networking: Understanding of LAN/Wi-Fi firewalls VPNs
• Experience designing and implementing IT automations (workflow tools scripting or ITSM platforms).
• Proven ability to deliver exceptional IT support in fast-paced scaling environments.
• Strong communicator with the ability to partner across IT Security and business functions.
• Comfortable in a hybrid onsite-first setup (onsite 4 days/week).

Nice to Have

• Experience in a high-growth startup or scale-up.
• Knowledge of compliance frameworks (SOC 2 ISO 27001) and ITs role in audits.

What We Offer

• Opportunity to be the foundational IT presence in a rapidly scaling offices.
• Career growth opportunities into more senior roles such as IT Engineering Roles or potential management roles/team lead.
• Collaborative innovative culture within a global IT Ops team.
• Competitive compensation benefits and professional development opportunities.