Sales Operations Associate

Job Description:

We are looking for a detail-oriented and highly motivated Sales Operations Assistant to join our team. This dynamic role requires flexibility and commitment as the assistant will be rotated across multiple retail store locations and the central warehouse operations. The primary goal is to drive sales provide excellent customer service and ensure the smooth processing of all electronic devices across all locations.

Responsibilities:

A. Retail & Sales Excellence (Front-of-House Shifts)

• Maximize Sales: Proactively help customers find products handle sales transactions actively upsell and cross-sell products and use the cash register accurately.
• Product Expertise: Maintain a deep understanding of our product range and trade-in process to provide expert advice and effectively handle customer inquiries and complaints both online and in-store.
• Service & Leadership: Supervise and train junior staff including interns and part-timers ensuring a high standard of customer service is maintained across the sales floor.

B. Device Processing & Quality Control (Warehouse/Back-of-House Shifts)

• Device Testing & Grading: Perform comprehensive testing and diagnostics on incoming electronic devices (smartphones gadgets etc.) to accurately assess their functional and cosmetic condition.
• Processing & Preparation: Handle the processing of devices which includes secure data wiping quality checking applying correct labels/SKUs and preparing items for inventory.
• Listing Management: Take clear high-quality photos of tested items and upload them swiftly to the inventory and sales system with accurate descriptions.

C. Inventory Support (Operations Shifts)

• Stock Management: Receive organize and maintain orderly stock within the warehouse ensuring all items are correctly labeled and securely packed for online orders.

Qualifications :

Qualifications:

• Proven experience of at least 1 year in a sales retail or operational environment.

• Strong sales aptitude with excellent interpersonal and communication skills.

• Proficiency in Chinese (Mandarin) is required to communicate effectively with the Chinese-speaking customer base in most of the retail locations.

• Exceptional attention to detail for accurate product testing quality checking and record-keeping.

• Ability to efficiently organize stock label items and pack orders properly.

• Flexible proactive and comfortable with frequent rotation between the retail store locations and the warehouse/processing area.

Additional Information :

Working Hours: This role requires flexibility to work rotational shifts based on the assigned location. Shifts are scheduled 6 days a week:

• Retail Store Shifts (All days including Public Holidays):

  • 10:30 AM 8:00 PM

  • 12:00 PM 10:00 PM

• Warehouse Shifts (Every day excluding Public Holidays):

  • 10:00 AM 7:00 PM

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Remote Work :

No

Employment Type :

Full-time