Guest Relations Executive – Front Office – Jumeirah Gulf of Bahrain

About Jumeirah

Jumeirah a global leader in luxury hospitality and a member of Dubai Holding operates a portfolio of 31 exceptional properties across 13 countries in the Middle East Europe Asia and 1999 Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts esteemed city hotels and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive purposeful experiences for the worlds most discerning travelers.

About Jumeirah Gulf of Bahrain

Located on the pristine beaches of Bahrains West Coast the resort features stunning ocean views verdant greenery and meandering waterways with modern spacious rooms and suites as well as an exclusive Gulf Summer House located directly on the beach. Guests can enjoy a variety of water sports activities the resorts five pools and book treatments at Jumeirahs signature Talise Spa.

About the Job

An exciting opportunity has arisen for a Guest Relations Executive Front Office to join Jumeirah Gulf of Bahrain.

The main duties and responsibilities of this role include:

Build and maintain strong relationships with repeat guests and VIPs ensuring personalized service and recognizing loyalty.

Actively solicit and review guest feedback using insights to implement improvements and enhance guest satisfaction.

Handle and resolve complex guest issues with empathy and professionalism working to achieve timely and satisfactory resolutions.

Assist with the coordination of guest events or special occasions ensuring all arrangements exceed expectations.

Identify opportunities for service enhancement and contribute to the implementation of best practices that elevate the guest journey.

Promote hotel services and packages in a personalized manner to enrich the guest experience and create memorable stays.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Previous Experience or internships in Front Office department preferable
• Good knowledge of Opera PMS
• Intermediate computer skills (Microsoft Office)
• A minimum of 12-year work experience for a luxury hotel.

About the Benefits

At Jumeirah we are dedicated to fostering a workplace where colleagues feel valued supported and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives comprehensive healthcare and opportunities for professional development.

Benefits include:

Opportunities for internal mobility within our global network

Colleague discounts on food beverage and hotel stays worldwide

Health care and insurance benefits

Locally competitive tax-free salary and incentive structure