Associate Account Management
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Position: Sales and Support Consultant ( Mandarin & Cantonese & English)
What youll be doing
Responsible for answering resolving customer issues and upselling through chat within a growing customer base.
Identify and relate with various customer needs and scenarios.
Provide customers resolution/consultation with cutting-edge solutions in a friendly confident and knowledgeable manner.
Remain updated in client and industry led processes technology applications utilities and products.
Utilize various client-based tools and applications for customer management and servicing.
Transfer customers to appropriate departments when required.
Conduct data entry documentation and case management.
Work and partner with others within a team-based environment.
Achieve and maintain required metrics and goals.
Qualifications :
What were looking for
Education: SPM/Diploma/Graduation degree (Soft copy of certificate should be provided only SPM result/slip cant be accepted)
Requires good English skills excellent in Mandarin and Cantonese speaking.
Able to read and write in Simplified Chinese and English.
Able to speak & understand Cantonese.
Minimum of 6 months of sales experience & IT technical skills.
Candidates with BPO experience/background are preferred.
The role is 100% sales and technical support with account management comes with fixed basic allowances etc.
Additional Information :
What We Offer
Earning Potential: Fixed basic salary allowances (reward your sales efforts!).
Work-Life Balance: 10 days annual leave 14 days sick leave per year (prorated based on join date).
Wellness Support: Dental optics allowance up to 10 free mental health counseling sessions (we care about you).
Daily Perks: RM50 monthly vending machine credit (fuel your workdays!).
Career Growth: Clear path to advance (e.g. senior sales consultant team lead) training to sharpen your sales and support skills.
Vacation Program: Eligibility for company-initiated trips (subject to managers approval).
WORK TIME:
Time: 8am 5pm / 9am - 6pm / 10am 7pm
Days: Monday Friday
Mode: Work From Office / Hybrid (Training and nesting will be onsite; Work From Home once get managers approval based on overall performance-KPI attendance attitude & etc.)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Portfolio Management
- Wealth Management
- Financial Services
- Hybris
- Microsoft Word
- Banking
- Cash Management
- Data Management
- Microsoft Powerpoint
- Securities Law
- Microsoft Excel
- Internet Of Things
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
