Sr. Customer Support Analyst (Sr. Digital Content Specialist)

Job Summary:

We are looking for a Senior Digital Content Specialist who will design high-impact digital content from executive-level PowerPoint presentations and videos to communication campaigns infographics and data visual stories.

This role blends creativity production excellence and cutting-edge automation. You will use AI-enabled tools and design technologies to accelerate content quality storytelling precision and delivery speed. Your work will directly support senior leaders global initiatives and the strategic narrative of NIQ as an AI-powered enterprise.

If youre driven by design excellence fluent in digital storytelling and excited about the future of AI-assisted creative work this is your place.

Key responsibilities:

Executive Storytelling & Content Creation

o Develop visually compelling high-caliber PowerPoint presentations for senior leadership meetings global broadcasts and strategic initiatives in alignment with NIQ branding.

o Craft clear persuasive narratives that simplify complex concepts and resonate with executive-level audiences.

o Produce digital content across formats including videos infographics communications updates dashboards and visual reports.

Digital Design Excellence

o Apply advanced design principles (layout color typography animation) to create polished brand-aligned deliverables.

o Build and maintain presentation templates toolkits visual assets and storyframes that support consistency across GCO.

o Elevate existing materials through redesign refinement and strong visual structuring.

Multimedia Production

o Edit short-form videos and motion graphics to support leadership communications training product updates and announcements.

o Develop posters digital flyers newsletters and internal campaign materials that drive engagement.

Insight Visualization & Data Communication

o Translate data research findings and operational insights into clean intuitive visuals and charts.

o Work with analytics and support teams to build story-first visuals that highlight key takeaways and business impact.

Collaboration & Stakeholder Engagement

o Partner with global teams leaders and subject-matter experts to understand context audience and intended impact.

o Incorporate feedback with speed and accuracy while maintaining quality standards.

o Support high-visibility deliverables with strong communication proactive problem-solving and attention to detail.

Digital Innovation & Tools

o Leverage AI and automation tools to accelerate content creation enhance storytelling quality and improve overall efficiency.

o Stay up-to-date on digital design trends creative tools and storytelling techniques to keep content modern and engaging.

A little bit about you

You think like a designer write like a storyteller and operate like a strategist. Youre equally comfortable crafting pixel-perfect slides or producing a video as you are structuring an executive message in a clear simplistic fashion.

You embrace emerging tools especially AI as multipliers of your creativity and efficiency. You work quickly accurately and collaboratively. And above all you care about crafting beautiful content that makes complex ideas accessible inspiring and unforgettable.

Qualifications :

3 years of experience in customer support analytics presentation design training design or data visualization.

Fluent in English.

Strong proficiency in PowerPoint (animations master slides templates) and Excel (pivot tables vlookup charts).

Familiarity with Visualization Tools (e.g: Tableau Power BI QlikView) - to interpret data accurately.

Adobe Creative Cloud applications (incl. Photoshop Illustrator Premiere Pro After Effects Canva)

Video and audio editing applications (Camtasia Premier Pro etc.)

Strong visual storytelling skills to translate abstract ideas data and narratives into clean compelling and executive-ready presentations.

Uses an efficient and effective approach to scriptwriting and storyboard development

High attention to detail and design consistency with a strong sense of layout typography and color theory.

Excellent communication problem-solving and project management skills.

Self-starter with a collaborative mindset able to work independently while also contributing to a team environment.

Masters degree in marketing (or related field) Visual Communication or related field preferred.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time