Director, Product Management (Adjudication Solutions) TELUS Health

Description

About the Role

Were seeking a strategic passionate and delivery-focused Product Director to lead a portfolio of adjudication and administration solutions that streamline claims processing benefits administration and provider data management. This role is ideal for a seasoned product leader with a passion for simplifying healthcare operations through technology and driving measurable impact across insurers employers healthcare providers and plan members.

Reporting to the Vice President Payor & Provider Product you will be a critical member of the leadership team. You will have the opportunity to lead a team of seasoned professionals and collaborate with your peers across Payor & Provider Solutions and TELUS Health to drive a product strategy that will anticipate the needs of our stakeholders and customers and drive the organizations growth objectives.

Key Responsibilities

• People Leadership & Development: Lead mentor and grow a team of product managers and product development team members fostering a culture of engagement ownership innovation and customer first mindset
• Product Leadership: Own the end-to-end strategy roadmap and performance of a suite of enterprise-grade platforms including:
  
  • Adjudicare a real-time claims adjudication engine supporting third-party administrators/payors
  • Adjudication - drug extended health and dental claims adjudication and transport technology supporting Carriers
  • Business Intelligence - data enablement and reporting solutions
  • Flexit360 a benefits administration portal enabling employers and employees to manage group benefits with flexibility and transparency
• Customer-Centric Innovation: Deeply understand the needs of TPAs insurers employers and healthcare professionals to deliver intuitive scalable solutions that reduce administrative burden and improve user experience
• Cross-Functional Collaboration: Partner with engineering design sales and operations to deliver high-quality releases drive adoption and ensure alignment with business goals
• Market & Competitive Analysis: Monitor industry trends regulatory changes and competitive landscape to inform product strategy and maintain market leadership
• Performance & Optimization: Define and track KPIs across platforms continuously improving product performance user satisfaction and operational efficiency

Qualifications

Required Qualifications

• 10 years of product management experience with at least 5 years in a senior product leadership role driving the execution of all processes in the product management lifecycle including product and market research competitor analysis planning positioning roadmap development and go-to-market strategy
• 5 years leadership expertise leading a team of professionals driving excellence in team member engagement and development providing coaching and mentoring and fostering a high performance culture
• Deep understanding of healthcare technology insurance claims processing and benefits administration
• Financial expertise developing and managing large capital budgets developing compelling business cases revenue impact assessments and ROI analyses
• Proven track record of launching and scaling B2B SaaS products
• Experience managing complex multi-product portfolios with proven success
• Strong analytical skills with experience using data to drive product decisions
• Excellent verbal and written communication skills capable of presenting complex information clearly and persuasively to various stakeholders
• Proven ability to influence key stakeholders at all levels of the organization in a cross-functional environment
• Ability to foster constructive and collaborative relationships
• Passion for team development and growth

Preferred Qualifications

• Experience with healthcare regulatory requirements
• Background working with third-party administrators insurance companies or healthcare providers
• Experience successfully answering RFPs
• Experience with real-time transaction processing and rules-based engines
• Experience bringing AI products and features to market