Travel Manager hybrid

Our client an Am Law 50 firm is seeking a Travel Manager to oversee and optimize all domestic and international travel for attorneys and business professionals. Reporting to the Director of Travel this role ensures seamless coordination cost-effective vendor management and a high-quality traveler experience while maintaining compliance with firm policies and strategic objectives.

Key Responsibilities

• Serve as the primary point of contact for travelers resolving escalations service issues and day-to-day inquiries promptly and professionally.
• Partner with the Director of Travel to execute travel initiatives and support travel arrangements for firm meetings and events.
• Manage travel services to ensure efficiency policy adherence cost savings and exceptional client service.
• Build strong relationships with stakeholders across the firms global offices.
• Develop and deliver training for travel arrangers and travelers including policy education and profile creation.
• Support implementation of global travel tools technologies and third-party vendor solutions.
• Maintain and analyze travel reportingdashboards spend data compliance metrics forecasting and trend monitoring.
• Collaborate cross-functionally with administrative and business services teams.
• Assist with special projects and respond to urgent travel needs beyond standard business hours.

Proficiencies

• Experience leading managed travel programs within a global professional services environment.
• Strong understanding of the global travel industry and key organizations (e.g. GBTA ACTE).
• Advanced Microsoft Office proficiency.
• Skilled in budgeting cost analysis forecasting and operational reporting.
• Knowledge of administrative and facilities procedures ideally within a legal environment.
• Strong communication relationship management and problem-solving skills.

Qualifications

• Bachelors degree preferred.
• 5 years of progressive experience in corporate travel management within a law firm or professional services setting.
• Deep knowledge of airline hotel and ground transportation programs and global travel operations.
• Experience managing vendors policies processes and multiple competing priorities.
• High degree of discretion and professionalism with sensitive travel and firm information.

Full benefits & bonus

NO visa sponsorship

Resumes must be very stable - no jumpy or contract/temp backgrounds

Shared by our client -

We are in the process of building out this program in-house and are seeking to bring someone in to manage the daily tasks and functions of this role. They will report to the Managing Director of Business Operations and have a dotted line to the Travel Director.

This role will be responsible for responding to emails/concerns from travelers training employees on scheduling travel preparing and managing Excel reports and other dashboards from the travel agency website to review and present on metrics from a cost-savings perspective overseeing travel portfolio for conferences along with ensuring within budget etc.

We are open to professional service industries including legal.

Candidates must have experience working within a travel agency directly or within a travel department internally. They must be familiar with the various programs listed in the JD and have experience working with high-touch clients providing white glove service. They must be a self-starter be able to take initiative and be collaborative and organized.