Network Operations Centre (NOC) Engineer

The Network Operations Centre (NOC) Engineer is the front line of defense responsible for ensuring the continuous availability and optimal performance of all critical services and network infrastructure. This role involves proactive monitoring rapid incident response initial diagnosis and efficient escalation of technical issues to maintain service reliability for our customers.

Key responsibilities

• Continuous Monitoring: Proactively monitor and diagnose the performance and health of all network services.
• Rapid Incident Response: Act as the first line of support troubleshooting and resolving initial network latency and application incidents.
• Tool Management: Ensure the stability and accuracy of operational monitoring and alerting systems.
• Escalation: Timely and effective escalation of complex incidents to specialized senior teams.
• Documentation: Contribute to SOPs and generate performance and incident reports.
• Teamwork: Collaborate effectively across technical teams (Infrastructure Development) to ensure 12/7 service availability.

Qualifications :

General Requirements

• Education: Bachelors degree in Computer Science Information Technology or a related field or equivalent practical experience.
• Communication: Intermediate level of English (written and verbal) is essential.
• Experience Level: 1-2 years of experience in a NOC Technical Support or System Administration role or proven ability to quickly learn.
• Aptitude: Ability to self-learn troubleshoot and adapt to new monitoring and network technologies quickly.

Technical Requirements

• Networking Fundamentals: Solid understanding of core networking concepts (TCP/IP DNS DHCP routing switching firewalls).
• Operating Systems: Experience with system administration basics on Linux or Windows Server environments.
• Monitoring Tools: Proficiency in using standard network and application monitoring/alerting systems (e.g. SolarWinds Datadog Splunk Zabbix Nagios etc.).
• Troubleshooting: Experience with diagnostic tools (e.g. Wireshark traceroute ping netstat) to pinpoint the cause of connectivity issues.

Nice to Have

• Cloud Exposure: Basic familiarity with cloud environments (Azure/AWS/GCP).
• ITSM Tools: Experience working with ITSM systems like Jira Service Desk or ServiceNow.
• Certifications: Relevant industry certifications such as CompTIA Network or ITIL Foundation.

Additional Information :

Perks Youll Enjoy 

• Working in one of the Best Places to Work in Vietnam
• Building large-scale & global software products
• Working & growing with Passionate & Talented Team
• Diverse careers opportunities with Software Services Software Product Development IT Solutions & Consulting
• Attractive Salary and Benefits
• Two performance appraisals every year and performance bonus
• Onsite opportunities: short-term and long-term assignments in North American (U.S Canada) Europe Asia.
• Flexible working time
• Various training on hot-trend technologies best practices and soft skills
• Premium healthcare insurance for you and your loved ones
• Company trip big annual year-end party every year team building etc.
• Fitness & sport activities: football tennis table-tennis badminton yoga swimming
• Joining community development activities: 1% Pledge charity every quarter blood donation public seminars career orientation talks
• Free in-house entertainment facilities (foosball ping pong gym) coffee and snack (instant noodles cookies candies)

And much more join us and let yourself explore other fantastic things!

Remote Work :

No

Employment Type :

Full-time