Bilingual Leasing Consultant (ENG&ESP)

Location: Remote (Aligned to PST hours)
Compensation: $1400 $1700 USD/month
(The final offer is at the clients discretion and depends on the candidates interview result skills and experience.)
Industry: Property Management
Schedule: TBD likely Wednesday Sunday 11:00am 7:00pm PST

About the Company

We are a leading property management organization dedicated to delivering exceptional residential experiences. We manage a diverse portfolio of apartment communities focusing on high-quality service strong resident relationships and operational excellence. Our team supports residents and prospects across multiple U.S. markets and time zones.

Role Overview

We are seeking a bilingual EnglishSpanish Leasing Consultant who is personable organized and customer-focused. This role requires someone who enjoys helping prospective residents thrives on delivering a high level of service and communicates clearly across both languages. You will be the primary point of contact for inquiries leasing conversations scheduling follow-ups and guiding applicants through the rental process.

You will work remotely but function as a seamless extension of our on-site leasing team maintaining professionalism accuracy and hospitality in every interaction.

Key Responsibilities

• Respond to inquiries from prospective residents via phone email text and chat in both English and Spanish
  
• Provide detailed information about property features availability pricing and leasing terms
  
• Conduct virtual tours or assist in scheduling in-person tours with on-site teams
  
• Manage leads track communications and keep CRM/PM systems updated
  
• Assist applicants with the rental application process documentation and follow-ups
  
• Maintain an organized pipeline of prospects and execute timely follow-through
  
• Support resident communication when needed (renewals general questions service escalations)
  
• Collaborate daily with property managers maintenance and other internal teams
  

Required Hard Skills

• Bilingual English & Spanish (professional fluency in both required)
  
• Strong communication skills written verbal and customer-facing
  
• Experience in residential leasing hospitality customer service or call center support
  
• Ability to manage CRM/Property Management systems ( Yardi is a plus)
  
• Competent with Microsoft Office and structured follow-up workflows
  
• Comfortable working in U.S. time zones and PST-aligned schedules
  

Soft Skills

• Personable warm and service-driven
  
• Strong follow-up discipline and attention to detail
  
• Ability to stay organized while handling multiple prospects
  
• Fast learner with a proactive mindset
  
• Calm solution-oriented communicator
• Ability to be self-directed and disciplined. Report on daily activity to supervisor.
  

About the Ideal Candidate

The ideal candidate is someone who:

• Speaks and writes both Spanish and English with full professional clarity
  
• Has experience supporting U.S. clientele or property management
  
• Enjoys helping prospects navigate decisions
  
• Is comfortable with a predictable service-oriented weekly schedule
  
• Thrives in a structured remote environment
  
• Is reliable punctual and consistent in communication
  

Why This Role Matters

The Leasing Consultant is often the very first interaction a prospective resident has with our communities. The quality of communication speed of response and professionalism directly influences occupancy rates resident satisfaction and long-term retention. This role is central to maintaining the companys reputation for exceptional service.

Salary Recommendation Rationale (LATAM)

A competitive range of $1400 $1700 USD/month is recommended due to:

• Bilingual EnglishSpanish requirement which reduces the talent pool and increases market value
  
• Residential leasing experience PST schedule which significantly narrows availability
  
• Customer-facing role with sales administrative hybrid responsibilities
  
• LATAM market competitiveness: top bilingual leasing/CS reps earn $1200$1600 in Mexico Colombia and Central America
  
• High demand skill set: candidates with U.S. property management experience are not abundant and only around 1520% of bilingual LATAM candidates have exposure to PM tools such as Yardi AppFolio Rent Manager or Buildium
  
• Weekend schedule premium (WedSun)
  
• Supply scarcity is increasing as more U.S. companies hire bilingual LATAM leasing/admin support especially those willing to cover PST
  

This range will attract strong bilingual leasing consultants with solid customer service instincts strong communication skills and the ability to work consistently on PST hours.

Required Experience:

Contract