Student Customer Care, Performance Enablement

Customer CarePerformance EnablementStudents

Locations Available:Sault Ste.Marie(Onsite)
Duration:Winter (January April 2026)

Type:StudentPart-time

Range:$18.50- $28.50

GAME ON OLG needs you

Wevesaid GAME ON and we mean it OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital retail lottery and land-based gaming channels. Over the course offiscal2023-24 OLG delivered a record$2.4 billionin net profit to the Province of Ontario. OLG is now expanding our horizons even further with a new strategic direction thatbuilds onsuccesses to date as a world class gaming entertainment leader with a globally admired omni-channel platform.

We are ready to take this game to the next level and need enthusiastic students to support our Customer Care Performance Enablement team which drives operational excellence through training process improvement and analytics.

YOUR ROLE IN THE GAME:

We have three exciting student opportunities within the same department each offering unique responsibilities and learning experiences.

Customer CareLearning ExperienceStudent

Help us modernize training delivery and accelerate new hire readiness. Your work will ensure consistency and innovation in learning materials.

Preferred Programs:
Education Adult Learning Instructional Design Communications Digital Media Human Resources (Learning & Development) Technical Writing Business Training & Development

Key Responsibilities:

• Assistwith curriculum design and update training modules

• Create or revise SOPs job aids and micro-learning content

• Support traininglogistics scheduling and post-session evaluations

• Conduct learning needs analysis with trainers and SMEs

• Prepare materials for knowledge base migration and clean-up

• Develop visual learning assets (flowcharts diagrams PPT decks)

Customer CarePerformanceEnablementStudent

Play a key role in governance documentation and process improvementsupportingCustomer Care deliverablesfrom pre-launch to post-launch.

Preferred Programs:
Project Management Business Administration Operations Management Business Technology OrganizationalBehaviour Human Resources

Key Responsibilities:

• Support intake and triage of requests

• Maintain project trackers and documentation

• Assistwith process mapping gap analysis and SOP development

• Build presentations business cases and reporting inputs

• Support change management activities (communications stakeholder mapping)

Customer CarePerformance AnalyticsStudent

Turn data into actionable insights! Help us analyze and communicate trends to improve customer experience and operational efficiency.

Preferred Programs:
Data Analytics Data Science Business Analytics Statistics Economics Digital Transformation Business Technology

Key Responsibilities:

• Map XM Discover themes to operational drivers

• Quantify impacts and recommend improvements

• Build dashboards and visual reports (themes sentiment channel comparisons)

• Define sentiment categories thresholds and standardization practices

WHAT YOU NEED TO PLAY:

• Currently enrolled in a relevant post-secondary program

• Aptitude for learning and adapting in a fast-paced environment

• Strong analytical and critical thinking skills

• Effective time management and multi-tasking abilities

• Excellent interpersonal collaborationand communication skills

• Proficiencywith MS Office (Word Excel PowerPoint Teams Outlook D365)

PERKS OF JOINING OUR TEAM:

• Working as part of a large Technology and Digitally driven organization

• Being part of a collaborative working environment alongside OLG Leaders who support the growth and development of students

• Participate in Diversity and Inclusion initiatives across the organization including Pride Parade and Womens Leadership Programs

• Support OLG Charities including the Federated Health Campaign United WayCampaignand other fundraising efforts for local charities

Learn about OLG GAME ON!

OLGs purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are amulti-billion-dollarorganization with a wide array of business linesincludinglottery land-based casinos digital lottery and casino horseracing and charitable gaming. OLG is amidst a massive transformation focusing on beingcustomer obsessedand bringing our digital business to a whole new level.