Senior Customer Service Representative

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Join Thermo Fisher Scientific Inc. as a Senior Customer Service Representative and support our mission to help customers make the world healthier cleaner and safer. This role lets you take ownership of daily order fulfillment tasks. You will provide outstanding service to our customers and channel partners. Be part of a dynamic and fast-paced environment where you can make a strong impact!

Key Responsibilities:

You will be the main contact window for customer channel partner and team member through phone email and or meeting mode of communication. You will act like an Account Management by providing proactive communication on any changes or delays and provide alternate options/solutions.
You respond optimally and efficiently to customers inquiries ranging from quotation orders product availability pricing delivery billing return/replacement complaints and other forms of documentation (e.g. proof of delivery etc). This includes preparation of vital documentation to complete the order transactions in a timely manner.
You are required to have close interlocks with other functions such as Sales Supply Chain & Global Factories to meet Customers expectations as well as work with Finance on Accounts Receivables (AR) Accounts Payables (AP) issues and follow up where needed.
You are accountable for driving the Order to Cash process including processes such as order creation order status communication purchase order processing payment & LC handling preparation of shipping documents and coordination with logistics distribution and forwarders on shipments billing and invoicing
You are accountable and responsible to meet Operational Excellence targets by meeting Key Performance Index and Service Level Agreements.
You are required to participate in process improvement when needed and ensure documentation and order processes are in line with corporate guidelines and compliance.
You are comfortable working across borders time zones and cultures dealing with a variety of global stakeholders
Other tasks duties and projects may be assigned accordingly.

Our ideal candidate embodies the following traits and values to be successful in the role:

Passionate about improving Customer Allegiance Score (CAS).
Curious and accept continuous process improvement.
Self-Starter and quick learner.
Positive and greet changes as opportunities.
Able to work independently as well as collaborate with peers to work towards a common goal.
Multi-task efficiently in a fast-paced environment.
Connect with others openly respectfully and positively in a professional manner.

Required Experience:

Senior IC

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionJoin Thermo Fisher Scientific Inc. as a Senior Customer Service Representative and support our mission to help customers make the world healthier cleaner and safer. This role lets you take ownership of daily order fulfillmen...

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Key Responsibilities:

You will be the main contact window for customer channel partner and team member through phone email and or meeting mode of communication. You will act like an Account Management by providing proactive communication on any changes or delays and provide alternate options/solutions.
You respond optimally and efficiently to customers inquiries ranging from quotation orders product availability pricing delivery billing return/replacement complaints and other forms of documentation (e.g. proof of delivery etc). This includes preparation of vital documentation to complete the order transactions in a timely manner.
You are required to have close interlocks with other functions such as Sales Supply Chain & Global Factories to meet Customers expectations as well as work with Finance on Accounts Receivables (AR) Accounts Payables (AP) issues and follow up where needed.
You are accountable for driving the Order to Cash process including processes such as order creation order status communication purchase order processing payment & LC handling preparation of shipping documents and coordination with logistics distribution and forwarders on shipments billing and invoicing
You are accountable and responsible to meet Operational Excellence targets by meeting Key Performance Index and Service Level Agreements.
You are required to participate in process improvement when needed and ensure documentation and order processes are in line with corporate guidelines and compliance.
You are comfortable working across borders time zones and cultures dealing with a variety of global stakeholders
Other tasks duties and projects may be assigned accordingly.

Our ideal candidate embodies the following traits and values to be successful in the role:

Passionate about improving Customer Allegiance Score (CAS).
Curious and accept continuous process improvement.
Self-Starter and quick learner.
Positive and greet changes as opportunities.
Able to work independently as well as collaborate with peers to work towards a common goal.
Multi-task efficiently in a fast-paced environment.
Connect with others openly respectfully and positively in a professional manner.

Required Experience:

Senior IC

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

Apply Now

About Company

Thermo Fisher Scientific

Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more

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