Analista de planejamento de pessoal

The Service Coordinator is responsible for planning prioritizing coordinating and monitoring all field service activities for industrial (land-based) customers. This role ensures efficient allocation of technical resources structured communication with customers and complete operational support to Field Service Engineers.

Planning & Coordination:

• Plan prioritize and schedule all field service activities based on technical complexity urgency and resource availability;

• Allocate Field Service Engineers efficiently considering competencies certifications and geographic location.

• Ensure that all engineers receive the necessary documentation instructions tools spare parts and technical information before each assignment.

• Ensure excellent collaboration aligned priorities and consistent communication across all departments.

Customer Experience:

• Serve as the operational point of contact for customers ensuring clarity regarding timelines planning and service progress.

• Continuously work to improve customer satisfaction and support high NPS performance.

• Apply strong technical knowledge to understand customer needs assess service requests negotiate deviations determine priorities and provide accurate technical guidance to Field Service Engineers.

• Guarantee that all technical requirements and documentation are complete and aligned prior to dispatch.

Reporting & Management Support

• Prepare operational reports workload analyses forecasts and performance dashboards.

• Develop advanced analytics and visual dashboards using Power BI to support decision-making.

• Provide insights and recommendations to the Service Operations Manager regarding resource allocation and operational efficiency.

Requirements / Qualifications

• Bachelors or Technical degree in Engineering Logistics Business Administration Industrial Production or a related field.
• Ability to read technical documentation manuals drawings and bill of materials.
• Advanced or fluente English is mandatory due to interactions with international teams
• Advanced Microsoft Excel & Power BI knowledge are mandatory
• ERP - Movex - experience knowledge preferred
• Oneservice plataform utilization will be considered as a plus.

This position reports directly to the Service Operations Manager.