Cafe Manager
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Job Location:
Gold Coast - Australia
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
As a manager of two of our Cafes you will play an integral role in providing exceptional and efficient customer service to our patrons and regulars alongside a passion for all things coffee!
What being a Café Manager is all about:
Oversee all aspects of daily café operations including staff management stock control catering and customer service.
Open and close the café as required following company process.
Manage cash handling procedures including secure counting and reconciliation during opening and closing shifts.
Lead manage and motivate the store team to achieve performance targets and deliver exceptional customer service.
Recruit onboard and train new team members ensuring they are well-versed in store processes and procedures.
Ensure a clean safe and welcoming café environment that reflects our brand values.
Oversee administrative tasks including rostering to ensure efficient store operations.
Regularly report store performance operational issues and feedback to the Area Manager.
Communicate effectively with team members to ensure alignment with store goals and expectations.
Maintain equipment cleanliness in accordance with internal procedures and HACCP standards.
Adhere to workplace health and safety guidelines promoting best practices across the team.
What our Stores would love to see:
Minimum 35 years of experience in a similar role preferably in multi-site management
Food Safety Supervisor certification (required).
First Aid certification (preferred).
Ability to prioritise and handle multiple tasks effectively in a high catering environment.
Experience managing food compliance alongside HACCP guidelines
Experience managing stock and distribution
Experience in managing labour costs across a multi-site business unit
Effective staff management and coaching skills
Flexibility with work hours and locations
How we reward our Teams:
Fun inclusive and supportive team culture.
Access to 24/7 wellbeing support through our confidential Employee Assistance Program (EAP).
Opportunities to grow and develop within the company!
Generous employee discounts across a range of our products and retail partners through the Beny app
Be part of a local cafe that values quality and community.
Were not just here for our customers journeys - we want to make every career journey better too! Apply now!
About Food by WHSmith Australia
Our Food by WHSmith cafes are located in some of Australias largest hospitals offering a fast-paced and vibrant work environment for team members who thrive in a collaborative setting. We are driven by our core values:Value our People Drive for Results Customer Focus & Accountability.
We believe in making a positive impact not only within our teams but also in our local communities by delivering exceptional service in hospitality. Were looking for team players who are eager to contribute to a positive and supportive workplace so if these values align with yours and you share our passion for delivering exceptional customer service we would love to hear from you!
Our Commitment to Diversity and Inclusion
WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do as well as promoting a culture of inclusion through our policies procedures and working practices. If you have any support requirements we encourage you to advise us at the time of your application so we can assist you appropriately during the recruitment process.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
WHSmith Australia. Our goal is to be the leading retailer in convenience, books and news for the world's travelling customer.
