Deputy Project Manager

For over 26 years HeiTech Services has delivered for our customers by living our name: Honor Excellence Innovationthe Hei in HeiTech. We are a proud Service-Disabled Veteran-Owned company privileged to serve the American people. As a result we continually seek new opportunitieswhich is why our team is hiring for this contingent position of Deputy Project Manager.

The Deputy Project Manager (DPM) supports the Project Manager in the leadership coordination and daily administration of all program operations. The DPM oversees staff activities related to student support and administrative processing including account reconciliation email and phone correspondence record updates verification requests and transcript fulfillment. They help maintain and refine Standard Operating Procedures (SOPs) ensuring tasks such as managing duplicate records validating group requests and responding to routine inquiries are performed accurately and on schedule. The DPM also coordinates reporting efforts by collecting and analyzing operational metrics supports the evaluation and implementation of new technologies and workflow improvements and helps ensure compliance with data privacy and records management requirements. Acting as the alternate lead the DPM provides direct oversight of staff resolves issues and maintains effective communication with stakeholders to sustain a high standard of customer service and operational excellence.

Key Responsibilities

Oversee day-to-day functions including task coordination workload management and quality control across multiple service areas.

Monitor project schedules track deliverables and ensure timely completion of assigned tasks.

Prepare and review operational reports data metrics and correspondence to maintain transparency and support informed decision-making.

Support SOP and work instruction development ensuring procedures are clear accurate and aligned with program goals.

Maintain strong communication with staff and leadership addressing questions concerns and performance matters promptly.

Assist in risk identification issue resolution and process improvement initiatives to sustain operational excellence.

Ensure compliance with all records management security privacy and accessibility requirements.

Provide courteous and professional customer interaction through phone email and web communications as needed.

Contribute to a collaborative results-oriented team environment focused on service quality and mission success.

Serve as the primary alternate to the Project Manager assuming full leadership authority when required to ensure uninterrupted operations.

Minimum Qualifications

Three (3) years of experience in project management or a related field.

Demonstrated ability to manage tasks track progress and handle administrative and reporting functions.

Strong verbal and written communication skills with the ability to interact effectively across all organizational levels.

Proven ability to identify issues develop solutions and support process improvements in a dynamic environment.

Proficient in Microsoft Office tools including Word Excel and Outlook with advanced data tracking and documentation capability.

Experience providing professional and courteous customer support via telephone email and web-based communications.

Ability to read write speak and understand English fluently. U.S. Citizen; Public Trust active/eligible; on-site in Emmitsburg MD.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race color religion sex (including pregnancy sexual orientation gender identity) national origin age disability veteran status or any other protected status. If you need a reasonable accommodation during the application process please contact