Lead Engineer – Fleet Management
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
The Gas Turbine Product Service Engineer is responsible for delivering expert technical guidance and support to GE Vernova Gas Turbine customers with a specialized focus on the hot gas path domain. This role requires close collaboration with customers and engineering interface teams to address technical challenges and optimize performance. Key responsibilities include leading cross-functional initiatives to diagnose root causes develop robust solutions and implement effective problem-solving strategies. The position also demands sound decision-making in situations with limited data application of project management best practices and proactive communication with customers to enhance service quality delivery timelines and overall customer satisfaction.Job Description
Essential Functions:
- Proactively contribute to a culture of safety by identifying potential safety concerns and escalating them through appropriate channels.
- Lead the resolution of customer technical issues within the hot gas path domain ensuring timely and efficient outcomes through coordination with interfacing organizations such as Manufacturing Sourcing Services Operations Quality and Design Engineering.
- Communicate the status of customer issues and engineering recommendations effectively across all organizational levels both within GE Vernova and externally with customer leadership including plant operators.
- Provide expert technical support on critical issues during new unit installations unplanned or forced outages and in-service operational disruptions.
- Prepare and distribute regular customer communications to update the user community while documenting and sharing lessons learned and best practices internally within GE Vernova.
- Establish and maintain strong relationships with internal GE Vernova teams to ensure customer requirements are understood and addressed.
- Support Controlled Title Holders (CTHs) in identifying analytics opportunities and improvement initiatives aimed at anomaly prediction accurate resolution estimation and accelerated customer issue resolution.
- Collaborate with Technical Leaders and CTHs to facilitate the sharing of cross-platform learnings and enhance awareness of global fleet challenges.
- Provide technical support to the commercial team as needed ensuring that all technical aspects are properly addressed and represented.
- Foster a culture of continuous improvement by applying lean tools and principles throughout daily operations.
Basic Qualifications:
- Bachelors degree in engineering or related technical discipline from an accredited college or university (or equivalent experience)
- Experience in gas turbine design or related technology.
- Experience & willingness to travel globally to customer sites and offices to support root cause investigations critical outage inspections and customer communications typically <10% travel.
- Ability and willingness to support off-hours occasionally to support customer issue resolution.
Desired Characteristics:
- Demonstrated capability of working in a matrixed global organization
- Customer-focused with clear concise written and oral communications to the appropriate level
- One Team mentality working horizontally to support our customers despite internal hurdles
- Six Sigma DMAIC TOPS 8D or other Root Cause analysis techniques
- Ability and willingness to confront the status quo without allegiance to past or current practices and technology to drive to the best GE Vernova products.
- Prior experience in a customer support/facing role; strong commercial mindset.
Additional Information
Relocation Assistance Provided: No
Key Skills
- AS400
- Transportation Management Systems
- Microsoft Outlook
- Vehicle Maintenance
- Dispatching
- Maintenance Management
- OSHA
- Maintenance
- Fleet Management
- Operating Systems
- Leadership Experience
- Logistics
About Company
GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.
