Clinical Operations Manager, Inpatient Brain Injury Rehab Team (BIRT) & Day Program

Join us in building a world of possibility! Holland Bloorview Kids Rehabilitation Hospital is Canadas largest pediatric rehabilitation hospital. We are a top 40 Canadian research hospital that is fully affiliated with the University of Toronto and we serve over 9000 families annually.

Our vision is to support the most meaningful and healthy futures for all children youth and families. Providing both inpatient and outpatient programs and services Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in three successive quality surveys by Accreditation Canada.

Holland Bloorview has won numerous awards including Greater Torontos Top Employers Canadas Top Employers for Young People and Canadas Most Admired Corporate Cultures. We offer an inspiring inclusive innovative and collaborative work environment with competitive compensation and benefit packages and programs that support ongoing learning and professional growth.

We are seeking an exceptional strengths-based leader who is passionate about children youth families and the interprofessional teams dedicated to delivering safe reliable and excellent care. The program provides inpatient rehabilitation day program services and complex continuing care supported by a highly skilled team of regulated health professionals. Together the team is committed to compassionate specialized care in true partnership with clients and families.

The Clinical Operations Manager is accountable for the safe high-quality efficient and effective day-to-day operations of the inpatient and related programs. They foster a healthy work environment that promotes high staff engagement psychological safety continuous learning and shared accountability. Leveraging data evidence and strong stakeholder engagement the manager ensures operational systems workflows and clinical practices align with best practices and enable optimal client-centred care delivery.

In addition to operational oversight the manager is responsible for key human resources functions including recruitment performance management attendance and labour relations support as well as budget stewardship and fiscal accountability to ensure resources are aligned with program needs and organizational priorities. A solid understanding of clinical risk management models of care client journeys and system flow is essential to anticipate service needs mitigate risks and ensure seamless client and family experiences.

The role also leads and contributes to short- and medium-term strategic and quality improvement initiatives. This includes advancing priorities identified in the hospitals strategic plan annual operating plan and program goals with a focus on operational excellence system integration and measurable improvement. The manager will be influential and integral in system planning fostering partnerships across programs community organizations and external stakeholders to enhance service coordination and strengthen care pathways.

Key Responsibilities:

Program Management:

• Leads by engaging and mobilizing people in the clinical operation of program services
• Establishes and ensures that program activities are in alignment with the organizational mission vision values and strategic plan
• Develops an annual operating plan for assigned service including goals objectives quality and safety indicators
• Demonstrating strong fiscal stewardship through responsible budget planning resource allocation and financial accountability
• Accountable for continuous quality safety and process improvement of service area and leads and/or contributes to corporate wide initiatives
• Monitors assesses and responds in a timely manner to quality safety risk and other performance/outcome indicators
• Facilitates integration of clinical research and educational programs
• Collaborates with community partner/coalitions to advance system change on local provincial national or international levels.
• Works collaboratively with managers and leaders across the organization with the goal to deliver consistent services to our clients and families and consistent experiences and application of policies to employees.

Resource Management

• Promotes and facilitates a safe and therapeutic environment in accordance with best practices for the provision of care
• With support from and collaboration with others manages human resources including recruitment orientation performance management and evaluation
• Effectively responds to opportunities identified to enhance service delivery and staff satisfaction (e.g. staff engagement surveys open forums business meetings etc.)
• Coaches and develops direct reports with support from and collaboration with others by leveraging management and leadership best practices and evidence
• Responsible for maintaining a balanced operating budget
• Develops and manages financial and statistical budgets by analyzing complex financial and statistical data including workload and utilization indicators and preparing monthly and quarterly variance reports for the Senior Director and adjusting operations as appropriate to maintain budget performance
• Responsible for managing the programs material financial and information resources

Professional Practice

• Facilitates an interprofessional collaborative approach to care recognizing and maximizing the unique contribution of each team member
• Collaborates with Collaborative Practice Leaders to integrate corporate objectives for professional practice into day-to-day operations by supporting and ensuring consistency in standards of practice
• Supports the implementation of best/leading practices quality documentation and accountability models
• Fosters a just coaching culture within a strengths-based practice environment to enable health service providers to deliver their best care and to transform outcomes for children youth and families
• Research and Education
• Promotes an environment that facilitates research education and the integration of evidence into practice
• Fosters student education learning and development for staff
• Demonstrates a lifelong commitment to relevant on-going professional development and continuous learning

Qualifications

• Regulated Health Professional with relevant college registration in good standing
• Masters degree in health administration or related field with a minimum of two years progressive leadership experience in a health care setting required
• Experience in an operational management role in clinical services in a health care setting preferred
• Project management certification preferred
• Formal quality and/or process improvement training/certification an asset
• Canadian Health Executive Certification and experience in pediatric rehabilitation are assets
• Strong leadership skills and demonstrates proactive approach to mobilizing and managing human and material resources within service area to optimize service delivery
• Strong sense of personal accountability mature judgment and ability to exercise independent discretion at all times
• Must be able to organize prioritize and balance effectively competing priorities
• Ability to analyze complex financial and statistical data (i.e. workload and utilization indicators)
• Proven ability to manage operational budgets
• Effective people management coaching and mentoring skills
• Proven working knowledge of management and leadership principles and best practices
• Proven ability to manage conflict effectively leveraging best practices in conflict resolution and coaching
• Proven ability to manage patient and family relations
• Demonstrates excellence in effective communication and problem-solving skills with the ability to build and sustain collaborative relationships internally and externally
• Proven commitment to research and quality improvement activities
• Demonstrates successful management of and leadership for small and large scale projects leveraging best practices/methods of planning implementation and evaluation

Required Experience:

Manager