Global Change Management & Process Design Leader

Job Description

The Global Change Management & Process Design Leader leads a team of global Change Management & Process Design Leads who design optimize and enable HR processes across the enterprise. This leader ensures that redesigned processes are effectively implemented and adopted supporting a consistent and modern HR service delivery experience globally.

The role partners closely with HR Centers of Expertise (COEs) HR Technology HR Operations Regional HR teams and cross-functional stakeholders to deliver process improvements and effective change management. The ideal candidate has strong people leadership skills hands-on expertise in process and change disciplines and experience delivering results in a matrixed HR environment.

Key Responsibilities:

People Leadership & Team Management

• Supervise coach and develop a global team of Change Management & Process Design Leads.
• Manage team workload project assignments and prioritization across global and regional efforts.
• Provide guidance and quality oversight on process design deliverables change materials and stakeholder engagement approaches.
• Support professional development skill-building and continuous improvement across the team.
• Foster a collaborative inclusive and high-performing team culture.

Process Design & Optimization Leadership

• Guide the team in mapping current-state HR processes and designing future-state workflows across the employee lifecycle.
• Ensure process designs are consistent scalable and aligned to HR strategy data governance compliance requirements and system capabilities (e.g. Workday ServiceNow).
• Review and refine process documentation such as process maps RACIs/RASCIs SOPs and business requirements.
• Partner with HR Technology People Operations & Service Centers to ensure process designs translate into sustainable solutions.
• Identify opportunities for simplification standardization and automation across processes and regions.

Change Management Oversight

• Lead and oversee change management strategies for key HR initiatives.
• Ensure the team conducts effective impact assessments readiness planning stakeholder engagement communication planning and training support.
• Review and enhance communication materials training content FAQs and change plans.
• Monitor adoption engagement and feedback; escalate risks and support mitigation strategies.
• Promote consistent change management practices across the Foundations Enablement portfolio.

Cross-Functional Collaboration & Stakeholder Management

• Partner with COEs HRBPs HR Operations and regional HR leaders to ensure alignment on process and change outcomes.
• Collaborate with Program/Portfolio Management HR Technology and Data & Analytics teams to ensure coordinated execution.
• Facilitate working sessions design reviews and stakeholder check-ins.
• Communicate progress risks and decisions to HR leadership and project teams.

Operational Excellence & Continuous Improvement

• Establish and maintain team operating rhythms templates toolkits and standards for process and change work.
• Track and report on team deliverables KPIs adoption metrics and process performance.
• Drive continuous improvement efforts within the team and across HR processes.
• Maintain a repository of global process documentation and change assets with appropriate version control.

Qualifications Required:

• Bachelors degree in Human Resources Business Organizational Development Industrial Engineering or related field.
• 5 years of experience in HR process design HR operations organizational change management or HR transformation.
• 13 years of experience supervising or coaching team members (formal or informal).
• Strong facilitation communication and stakeholder engagement skills.
• Experience supporting or delivering large-scale HR process or change initiatives.
• Proficiency with process mapping and change management tools and methodologies.

Qualifications Preferred:

• Experience working with HR technology platforms (Workday ServiceNow SuccessFactors).
• Certification in change management (Prosci ACMP) or continuous improvement (Lean Six Sigma).
• Experience working in a global matrixed HR organization or shared services environment.
• Familiarity with workflow automation or digital enablement tools.
• Experience managing cross-regional projects or working with global stakeholder groups.

Key Competencies:

• People Leadership: Coaches others builds capability and supports team performance.
• Process Excellence: Applies structured methodologies to design optimize and scale HR processes.
• Change Leadership: Guides effective adoption and enables stakeholders through transitions.
• Collaboration: Works effectively across HR technology and global partners.
• Strategic Execution: Balances priorities manages risks and ensures quality deliverables.
• Communication: Delivers clear concise and structured messages to diverse audiences.
• Continuous Improvement: Identifies opportunities to simplify standardize and enhance processes.
• Global Mindset: Understands regional differences and adapts solutions to diverse needs.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

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Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

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