Director of Front Office

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Director of Front Office. Are you someone whoispassionateaboutpeopledrivenby purpose andcleverin your approach If so keep on reading!! Here atArlowe strive to create a sense of awe that leaves those we touch wanting more..

ABOUT ARLO WYNWOOD

Known for its colorful murals art deco hip vibe and Miamis best nightlife scene Wynwood is the citys most vibrant district and will be home to Arlo Hotels next property.

Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the worlds best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries restaurants late-night bars artisan shops and boutique clothing stores. Just 20 minutes from South Beach Wynwood offers the ideal Miami urban escape.

Launching its fifth hotel in the portfolio Arlo continues to break ground literally and figuratively with the first hotel in the Wynwood district. The 217-room property located at 2217 NW Miami Courtopened in November 2022. The hotel consists of 9 floors including a Penthouse suite a spectacular rooftop pool withan outdoor bar lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge retail shelves grab and go bodega as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will bea separate entertainment area located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and beer garden a gallery space that concerts into two flex spaces a game room which can be converted into a private room interior bar with lounge spaces a fitness rom exterior yoga deck and a hospitality suite.

To bring the art vibes of Wynwood to the property Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which will feature graffiti and artwork by local Miami-based artists.

This position is responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans directs and coordinates activities to ensure exceptional service is achieved. Provides operational support distributes information trains motivates and recognizes team members. Exercises independent judgement and initiative in the course of carrying out overall responsibilities.

RESPONSIBILITIES AND AUTHORITIES:

• Is an inspirational leader able to motivate team members to be consistently engaged in serving others always looking for opportunity.
• Always treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Oversees the Front Office Department Bell Person Lobby Hosts and Assistant Front Office Managers.
• Conducts pre-shift meetings.
• Communicates effectively to staff using tools such as development reviews training departmental orientation and monthly departmental meetings.
• Motivates and develops team members.
• Maximizes room sales room revenue and profit.
• Delivers outstanding service and creates memorable experiences.

SPECIFIC DUTIES

• Leads and supervises the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
• Embraces and effectively lives Arlo Core values and culture.
• Assigns coordinates and supervises work activities of Lobby Hosts/Bell Attendants.
• Trains mentors and develops Lobby Hosts & Bell Attendants. Prepares team member schedules completes payroll and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
• Ensures work is completed to include shift closings room deposits refunds and rebates. All necessary paperwork is completed.
• Conducts Annual Performance Reviews with reporting team members.
• Responds immediately to all emergency situations completes necessary incident reports and follows up with guests and staff.
• Communicates effectively to staff using tools such as: pre-shift briefings orientation activities short take training and developmental reviews.
• Manages same day rooms inventory and rate yielding.
• Takes personal responsibility for correcting service problems and creates memorable guest experiences.
• Completes other duties as assigned by the Hotel Manager.

REQUIREMENTS:

Education:

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Hospitality Diploma or Degree Preferred
• Minimum 2 3 years in a Management Position

Knowledge:

• Hospitality or Customer Service
• Opera & PBX experience.

Special Requirements:

• Fire and Life Safety Director Certification required within first six (6) months of employment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.