LMIM Engineer
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
- Incident Handling & Coordination:
- Lead and manage the lifecycle of all incidents ensuring adherence to SLAs reporting authorities and escalation procedures.
- Act as the central point of communication during major incidents providing timely updates to stakeholders.
- Root Cause Analysis & Reporting:
- Facilitate post-incident reviews and ensure documentation of root cause analysis (RCA).
- Guide teams through the RCA and definition of improvement actions
- Process Improvement:
- Continuously review and improve incident management processes and tools.
- Identify trends and recurring issues to recommend long-term solutions.
- Collaboration & Communication:
- Work closely with the team engineers MIMs and Stakeholders to manage pre and post incidents actions and alignments.
- Maintain clear communication with business units and senior leadership during critical incidents.
- Compliance & Governance:
- Ensure compliance with ITIL best practices and organizational policies.
- Maintain accurate incident records in the ITSM tool.
Required Skills & Qualifications:
- Bachelors degree in Computer Science Information Technology or related field.
- Preferably 5 years experience in the related field
- Understanding of Agile way of working (sprint product ownership dev and ops roles)
- Proven experience in IT Service Management (ITSM) and Incident Management.
- Strong knowledge of ITIL framework and best practices.
- Excellent communication leadership and decision-making skills.
- Ability to work under pressure and manage multiple priorities.
Preferred Qualifications:
- ITIL Foundation or higher certification. (Preferred but not required)
- Experience with ITSM tools (e.g. ServiceNow Azure).
- Basic knowledge of IT and Banking
- Background in technical support or operations.
Key Skills
- ASP.NET
- Health Education
- Fashion Designing
- Fiber
- Investigation
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
