Customer Service Manager Toxicology
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Job Location:
Oxfordshire - UK
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.
The Opportunity
Abbott Rapid Diagnostics is part of Abbotts Diagnostics family of businesses bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
Our Toxicology Business part of Abbott Rapid Diagnostics is currently recruiting for a Customer Service Manager. The role would be based in our Abingdon (Oxfordshire) office.
As Customer Service Manager you will lead the customer services function ensuring exceptional customer experiences while driving operational efficiency and supporting commercial performance. This role requires a strategic leader who can balance customer-centric initiatives with cost-effective processes and compliance influencing cross-functional projects to deliver measurable improvements in satisfaction loyalty and sustainable business growth.
This is a 2nd line leadership role that oversees a team of approximately 15 employees with 3 direct reports.
What Youll Do
- Lead and execute Customer Experience (CX) strategies to elevate service quality and satisfaction.
- Champion a customer-first mindset while ensuring operational discipline and regulatory compliance.
- Represent the voice of the customer in strategic discussions.
- Oversee daily operations to meet SLAs KPIs and cost targets.
- Drive initiatives to streamline workflows and enhance service delivery.
- Ensure compliance with all regulatory standards and internal policies.
- Inspire coach and develop a high-performing team of supervisors and representatives.
- Foster a culture of accountability learning and continuous improvement.
- Collaborate with Sales Product and Compliance teams to align service delivery with business goals.
- Perform other duties as needed to support team and organizational objectives
Required qualifications/Profile
- Educated to degree level or equivalent work experience.
- Proven experience in managing customer service teams in a regulated service-based business.
- Lead and motivate teams to achieve excellence.
- Strong background in customer experience strategy and execution.
- Demonstrated ability to lead and inspire teams to deliver exceptional service.
- Experience with CRM systems and customer service technologies.
- Understanding of regulatory compliance in customer operations
Working at Abbott
At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.
Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
TOX ARDx Toxicology
LOCATION:
United Kingdom > Abingdon : 21 Blacklands Way
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Keyboard use (greater or equal to 50% of the workday)
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
