Customer Growth and Engagement Expert
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At ING Australia were dedicated to fostering a culture of inclusivity and innovation with the support and resources you need to succeed. Join us today and take the first step towards building a career as exceptional as you are.
This role sits within INGs Customer Growth & Engagement team part of the broader Customer Interactions Tribe in the Retail Bank. The teams mission is to deliver personalised cross-channel communications that drive customer engagement deepen relationships and optimise ROI across the existing customer base.
As a Customer Growth & Engagement Expert youll be responsible for defining and executing strategies for specific customer lifecycle stages. Your work will focus on improving onboarding product adoption retention and compliance through data-driven insights and marketing automation.
Youll collaborate with analytics marketing and delivery teams to design and optimise customer interactions across channels like mobile app email SMS and web. Using segmentations propensity models and test-and-learn methodologies youll ensure every interaction is timely relevant and impactful.
What youll do
- Develop and execute strategic and tactical plans for assigned customer lifecycle stages.
- Design and optimise outbound and inbound interactions across multiple channels (app email SMS web).
- Use data-driven insights test-and-learn methodologies segmentations and propensity models to improve communication outcomes.
- Collaborate with analytics marketing and delivery teams to improve speed-to-market and process efficiency.
- Monitor performance metrics consolidate insights and recommend actions to achieve KPIs.
What were looking for
- 5 years experience in Customer Engagement CRM Customer Lifecycle or similar role.
- Proven ability to develop and deliver customer strategies and cross-channel marketing communications.
- Experience with Marketing Automation & Campaign Management Platforms
- Strong skills in interpreting customer data segmentation and propensity modeling.
- Understanding of Retail Banking and experience in an Agile environment.
- Strong communication and collaboration skills
- A degree in business or an analytical discipline.
Whats in it for you
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity
About Us
At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.
Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know if you require any support or adjustments when you apply. Let us know if youd like to chat with an LGBTQ Confidential contact.
Sound like your kind of vibe We cant wait to hear from you!
(One last note: We operate using a direct talent sourcing model so no agency introductions please.)
ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.
Need more
Applications close 12th December
Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager
#LI-DNI
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
