Warranty Technician (Earth Moving Equipment)
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Job Location:
Johannesburg Metropolitan Municipality - South Africa
Monthly Salary:
Not Disclosed
Experience Required:
4-5years
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a highly motivated and technically skilled Warranty Technician to join our clients team in Johannesburg. This role is critical in driving and supporting business growth by ensuring effective technical service support managing the full warranty process and coordinating technical details across branches dealers and customers. The ideal candidate will have strong mechanical knowledge within the earthmoving industry and a passion for delivering service excellence while ensuring OEM standards and systems are maintained.
Responsibilities
- Manage and oversee the full warranty process ensuring accurate claim submissions and OEM payment reconciliation.
- Coordinate and facilitate monthly technical meetings with dealers driving consistency in service standards across all branches.
- Engage continuously with OEMs to maintain alignment and manage system access on the OEM portal.
- Plan and execute the annual technical training schedule for branches and dealers ensuring skills and technology development.
- Monitor and manage OEM Dealer KPIs proactively addressing machine alerts SOS reports and pre-service planning.
- Support the Service Manager with daily operational requirements and customer service maintenance agreements.
Requirements
- Grade 12
- Mechanical Trade Test
- 3 years post Trade in the Earth Moving Industry
- Experience with Warranty Processes
- Exposure to Warranty system processes and exposure
- Strong Technical Product knowledge and understanding of maintenance in the Earth Moving Industry
Required Skills:
Grade 12 Mechanical Trade Test 3 years post Trade in the Earth Moving Industry Experience with Warranty Processes Exposure to Warranty system processes and exposure Strong Technical Product knowledge and understanding of maintenance in the Earth Moving Industry
Required Education:
Grade 12Red Seal Mechanical Trade Test
Company Industry
Advertising Services / Events Services / Public Relations and Communications Services
Key Skills
- Hand Tools
- caterpillar
- Computer Operation
- Industrial Equipment
- Industrial Maintenance
- Mechanical Knowledge
- Schematics
- Maintenance
- Hydraulics
- Equipment Repair
- Programmable Logic Controllers
- Troubleshooting
