Pharmacy Tech Operations Supervisor

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

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Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at are searching for the best talent for a Pharmacy Technician Operations Supervisor located in Pittsburgh PA.

Purpose:

The Operations Supervisor will oversee daily pharmacy operations ensure superior service delivery and support a team of direct reports. You will play a critical role in enhancing the efficiency and effectiveness of our pharmacy operations ensuring we meet the needs of our patients while maintaining the highest standards of quality and compliance.

Responsibilities:

• Supervise coach and mentor a team of direct reports ensuring excellent pharmacy service.

• Oversee the onboarding of new hires and identify training needs to enhance ongoing skills and productivity. Collaborate with training team for upskilling.

• Monitor team performance through key performance indicators (KPIs) and metrics conduct regular performance discussions set performance goals and ensure team compliance with policies and healthcare regulations (e.g. HIPAA)

• Work closely with key business partners to achieve program goals develop SOPs and ensure compliance.

• Manage staff scheduling andmaintain data quality standards based on program metrics. Implement and enhance operational processes for accuracy and efficiency.

• Collaborate with leadership to create program SOPs WIs and job aids and ensure implementation asrequired.

• Partner with leadership to create and implement quality assurance measures ensuring adherence to processes procedures and patient confidentiality.

• Track operational metrics prepare regular reports for management and provide recommendations for workflow improvements and process enhancements.

• Reviewandprovide periodic updatesand process improvement recommendationsto internal stakeholders regarding operations trendsand overall status of program.

• Identify inefficiencies and recommend improvements in workflows systems and procedures to increase productivity and improve the patient experience. Work with cross-functional teams to implement new strategies and best practices.

• Up to 10% travel may be required.

• Ability to work a full time assigned shift between program operating hours of 8am-8pm EST

• Other duties as assigned.

Required Qualifications:

• High school diploma or equivalent

• Minimum 4 years of experience in healthcare or pharmacy including at least 3 years in a leadership role.

• Strong understanding of pharmacy operations and healthcare regulations.

• Proven leadership skills with the ability to inspire and motivate a team while also maintaining accountability.

• Proficient with using Microsoft Office Suite.

Preferred Qualifications:

• CPhT

• Bachelors degree in Healthcare Administration Business Management or related field.

• Ability to exercise independent judgment.

• Ability to manage deliverables in a fast-paced environment.

• Exceptional customer focus collaboration initiative results-oriented business solution-oriented capabilities

#Li-Hybrid

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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