Delivery Intern

Kathmandu - Nepal

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

The Delivery Intern will work closely with the Delivery Manager to gain hands-on experience in IT service delivery operations. The interns primary responsibility will be to assist in documentation template creation and standardization of processes within the CSD department.

This role will support ongoing delivery initiatives and collaborate with cross-functional teamsincluding Sales Engineering Core IT People & Culture Finance Legal and Facilityto ensure consistent documentation smooth project transitions and operational excellence.

Responsibilities:

Documentation & Standardization (Primary Responsibility)

Assist in creating and maintaining standardized templates checklists SOPs and documentation to streamline CSD department operations.
Document processes workflows meeting structures and cross-department operational practices under the guidance of the Delivery Manager.
Support the development of a centralized repository for delivery-related templates and materials.

Client Engagement & Communication

Support drafting client-facing status updates and internal communications.
og client interactions follow-ups and action items in an organized and consistent format.

Project Coordination & Support

Assist in preparing templates for tracking delivery timelines milestones productivity and project risks.
Help update project status reports and dashboards to maintain visibility across internal teams.
Support coordination efforts between the CSD team and departments such as Engineering Core IT and Facility.

Process Improvement & Reporting

Help maintain delivery documentation SOPs metrics sheets and reporting dashboards.
Support preparation of templates and documents to capture delivery KPIs project health indicators and efficiency metrics.
Assist in process improvement initiatives aimed at enhancing consistency and overall service delivery quality.

Cross-Departmental Collaboration

Coordinate with other departments to gather information and help build standardized documentation and templates used across CSD operations.
Ensure alignment of templates and documentation practices with TechKrafts broader organizational standards.

Qualifications and Skills

Education

A bachelors degree in business administration or equivalent with additional value placed on familiarity with the IT industry and project management.

Skills

Strong organizational skills with high attention to detail.
Excellent written and verbal communication abilities.
Ability to document processes clearly and craft structured templates.
Good coordination and problem-solving skills.
Ability to multitask and work effectively in a fast-paced environment.
Proficiency in MS Office (Docs Sheets Slides)

Job Description The Delivery Intern will work closely with the Delivery Manager to gain hands-on experience in IT service delivery operations. The interns primary responsibility will be to assist in documentation template creation and standardization of processes within the CSD department. This rol...