Desktop Support Engineer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
WERE HIRING: DESKTOP SUPPORT ENGINEER GERMANY!
Excis is a global IT support leader operating in over 190 countries powered by innovation teamwork and a passion for delivering excellent customer experiences. Were looking for a proactive Desktop Support Engineer to provide top-tier IT support manage hardware and software and ensure smooth operations across multiple locations in Germany.
Join a supportive family-like environment where your growth matters and your contributions are valued.
At Excis we foster an open friendly and growth-oriented culture where teamwork drives success. From solving complex technology challenges to celebrating wins together we put our people first.
What Youll Do
Provide expert desktop and end-user support (Windows macOS Office 365 hardware/software issues).
Troubleshoot basic server and network issues (LAN/WAN routers switches AD DNS).
Manage IT assets installations upgrades and configurations.
Support end users both onsite and remotely across different locations.
Maintain documentation incident tickets and service reports.
Coordinate with global teams on escalations and service requests.
Handle the site independently and ensure smooth daily IT operations.
Requirements
Requirements
Experience & Qualifications
Minimum 3 years of Desktop/IT Support experience.
Bachelors Degree in IT Computer Science or related field.
Valid visa and work permit in Germany (mandatory).
Immediate joiner and able to share necessary documents.
Technical Skills
Strong knowledge of Windows OS Office 365 and common enterprise applications.
Hardware support: laptops desktops printers mobile devices.
Basic understanding of servers Active Directory user administration.
Networking fundamentals (TCP/IP DNS DHCP LAN/WAN).
Experience with ticketing systems (e.g. ServiceNow Jira Remedy).
Knowledge of VPN antivirus and security best practices.
Ability to troubleshoot independently and escalate when necessary.
Behavioural Skills
Excellent communication and interpersonal skills.
Strong customer service mindset.
Ability to work independently and manage multiple tasks.
Proactive reliable and solution-oriented.
Benefits
Why Join Us
At Excis your work truly matters. Youll join a dynamic hands-on team where your skills directly improve user satisfaction and drive operational success. We offer:
A supportive environment that encourages professional growth and continuous learning.
Collaboration with global teams and exposure to diverse technologies.
Competitive compensation and opportunities for advancement.
A culture that values innovation teamwork and excellence.
Required Skills:
Troubleshooting Windows SCCM Networking Hardware MDM Citrix ServiceNow Intune and Active Directory.
Required Education:
Bachelors degree in Computer Science
Company Industry
IT Services and IT Consulting
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
