Field Service Engineer (Temporary) Biosense Webster
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
Job Function:
Customer ManagementJob Sub Function:
Technical Field ServiceJob Category:
Business Enablement/SupportAll Job Posting Locations:
Milano ItalyJob Description:
About Cardiovascular
Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.
Are you passionate about improving and expanding the possibilities of Cardiovascular Ready to join a team thats reimagining how we heal Our Cardiovascular team develops leading solutions for heart recovery electrophysiology and stroke. You will join a proud heritage of continually elevating standards of care for stroke heart failure and atrial fibrillation (AFib) patients.
Your unique talents will help patients on their journey to wellness. Learn more at are searching for the best talent for Field Service Engineer Electrophysiology
You will be responsible for:
Perform On Site and Remote Technical Support to internal and external through the Customer Support Call Center
Manage account schedule and perform the installation operation repair and upgrades of equipment within assigned territory.
Devises and implements preventative maintenance programs and maintains performance and service records for equipment.
Evaluates diagnoses and repairs malfunctioning equipment in response to service calls in assigned territory and schedule to facilitate all aspects of technical / engineering work required to support all products supported and serviced by the Biosense Webster technical department.
Responds to customer requests for emergency service. Determines cause(s) troubleshoots and takes corrective action.
Manage customer expectations on a regular basis before and after various interactions to ensure customer satisfaction
Participate in incident investigation.
Requirements:
Associate degree with at least 2 years of experience in Cardiology Electrophysiology biomedical service in a hospital environment or a medical-related field; OR
Bachelors degree in Biomedical Engineering Electronics/Electrical Engineering or Computer Engineering with 2 years of hospital or field service experience
Strong English verbal and written communication skills..
Proficiency in Microsoft Office.
Familiarity with service management systems (a plus).
Ability to use standard test equipment including digital multimeters.
Demonstrated ability to drive customer satisfaction and continuous improvement.
Ability to work in both office (25%) and field (75%) environments.
Willingness to travel on short notice including frequent air travel.
Must reside in close proximity to a major airport.
Ability to operate a company vehicle with a valid drivers license.
Commitment to safety rules and procedures at all times.
Required Skills:
Preferred Skills:
Accountability Analytical Reasoning Communication Continuous Improvement Customer Empathy Customer Service Customer Support Operations Customer Support Trends Data Gathering Analysis Incident Management Innovation Issue Escalation Process Oriented Project Management Office (PMO) Repair Management SAP Field Service Management Service Request Management Technical Credibility
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
