Team Lead Insurance Placing and Billing (Australia)

Shift TimingsDay 6.30 am to 3.30 pm
LocationVikhroli/Thane
Level : Team Lead

About WTW

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828 Willis Towers Watson has 45000 employees serving more than 140 countries and markets.
We design and deliver solutions that manage risk optimize benefits cultivate talent and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent assets and ideas the dynamic formula that drives business performance.
Together we unlock potential.

About Corporate Risk and Broking

Corporate Risk and Broking segments (NA GB WE and Intl.) operate to deliver the best client outcomes by fully integrating and mobilising Willis Towers Watsons relationships with insurers and providing specialist expertise throughout the client experience.

The Pacific region is part of the International geography of WTW. We have 4500 colleagues located across 14 jurisdictions and markets in Pacific working in HealthWealth & Career and Risk & Broking segments.

Were a passionate and diverse community of colleagues that are setting a new tone enabling Pacific to create its own unique and compelling stories about how we can contribute in a meaningful way to WTW. Were committed to fostering a culture of inclusion with continuous improvement where we are constantly evolving for the benefit of our colleagues clients and communities.

Principal Duties/Responsibilities

Process & Client Service Management

• Team Supervision: Oversee daily activities of team members ensuring timely and accurate completion of tasks.

• Guidance & Support: Provide coaching mentorship and constructive feedback to enhance employee performance and development.

• Communication Facilitation: Serve as a liaison between upper management and the team to ensure clear and effective communication.

• Resource Allocation: Ensure the team is equipped with the necessary tools equipment and resources to perform their duties efficiently.

• Leadership & Motivation: Inspire and lead the team to meet and exceed performance targets and organizational goals.

• Resource Management: Plan and manage resources effectively to optimize productivity and minimize waste.

• Recruitment Assistance: Support hiring processes including interviewing onboarding and training new team members.

• Compliance Oversight: Monitor adherence to company policies standards and regulatory requirements within the team.

• Reporting: Prepare and present regular reports on team performance progress and key metrics to management.

• Risk Management: Identify potential risks within projects or team operations and implement mitigation strategies.

• Continuous Improvement: Foster a culture of innovation by encouraging process improvements and operational excellence initiatives.

• Escalation Management: Handle escalations promptly by collaborating with stakeholders and leading root cause analysis to prevent recurrence.

• Process Improvement: Develop a deep understanding of technical processes to recommend and drive enhancements that support long-term operational efficiency.

• Project Management: Lead projects from initiation through completion ensuring delivery within scope schedule budget and quality standards.

KPI Management

• Support the maintenance of process controls by monitoring Key Performance Indicator (KPI) metrics to ensure alignment with regulatory requirements and internal standards.

• Prioritize and organize tasks effectively in line with business objectives and priorities.

• Manage employee performance by regularly tracking progress evaluating outcomes and addressing any performance concerns proactively.

Developing Talent

Training and Development

• Identify training needs and oversee skill development for new and existing team members.

• Manage and monitor training programs evaluate their effectiveness and facilitate internal learning initiatives.

  Performance Management

• Conduct regular performance reviews provide constructive feedback and set development goals.

  Team Building

• Organize team-building activities to enhance team cohesion and morale.

  Conflict Management

• Address and resolve conflicts within the team promptly and effectively.

  Recruitment & Onboarding

• Participate in recruitment efforts including interviewing candidates and onboarding new hires as needed.

  Employee Engagement

  Foster a positive work environment by engaging with team members and addressing their needs and concern.

Top Competencies

• Focusing on Clients
• Driving Excellence
• Fostering Innovation

• Adapting to Change

• Developing Talent

Required Skills Knowledge Experience

Skills:

• Client Relationship Management: Ability to maintain and nurture relationships

• Stakeholder Management: Collaborating with stakeholders to manage escalations.

• Technical Expertise: In-depth understanding of process technicalities.

• Teamwork: Ability to work effectively with various functional and advocacy teams.

• Communication: Strong verbal and written (Email writing) communication skills.

• Interpersonal Skills: Ability to build and maintain professional relationships.

• Strategic Alignment: Aligning service strategies with client objectives.

• Analytical Skills: Ability to analyse interpret & drive KPI metrics.

• Organizational Skills: Prioritizing and organizing work according to business priorities.

• Problem-Solving: Effective in identifying and resolving issues.

• Continuous Improvement: Ability to recommend and drive process improvements.

• Project Planning: Ability to oversee projects from initiation to completion.

• Time Management: Ensuring projects are delivered on time and within budget.

• Coaching Skills: Ability to train and mentor team members.

• Supportive Leadership: Encouraging team members to pursue certifications.

• Feedback Skills: Providing constructive feedback.

• Goal Setting: Setting and monitoring development goals.

• Motivational Skills: Organizing activities to enhance team cohesion.

• Morale Building: Fostering a positive team environment.

• Mediation Skills: Addressing and resolving conflicts effectively.

• Empathy: Understanding and addressing team members concerns.

• Interviewing Skills: Participating in the recruitment process.

• Engagement Strategies: Fostering a positive work environment.

• Active Listening: Engaging with team members to understand their needs.

Knowledge:

• Good working knowledge of Microsoft office

Qualification:

• Graduate

• Minimum bachelors degree required

• Certification on project management advance visualization applications would be an advantage

-

Graduation