Operations Administrator

Why DUCA

Were a vibrant exciting credit union that lives its profits with a purpose philosophy in every financial transaction product interest rate and community initiative we offer. Founded in 1954 DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85000 Members we are proud to serve.

We exist to help People Businesses and Communities Do More Be More and Achieve More.

DUCA () is distinguished for the following:

• Positive un-big bank like service experience delivered through Member-facing staff in branch on the phone (Member-Connect) and via our Mobile mortgage specialists Wealth Management advisors and Commercial and Business Banking Account Managers.
• Competitive rates.
• Personalized financial solutions guidance and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bankonline mobile app phone/full-service Member Connect Contact Centre and of course in-branchDUCA is accessible 24/7
• A community philosophy of profits with a purpose culminating in the creation of the DUCA Impact Lab () a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCAs designation as a B-Corp certified organization the first ever credit union to receive this global recognition.

A career with DUCA means youll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more Be more and Achieve more with their money and their lives. At DUCA youll be part of a vibrant and collaborative team where youll be supported to excel and make an impact no matter what role you play.

Operations Administrator

DUCA is looking for an Operations Administratorto join our growing team!

Job Purpose & Summary

The Operations Administrator is responsible for various functions and duties related to back office processing and document administration for the payments & clearing function and deposit products. The Operations Administrator carries out all work with a high degree of accuracy and attention to detail with a drive to deliver outstanding service to internal teams as they support Member transactions and direct to DUCA Member support.

Key Accountabilities & Duties

• Process and balance daily wire transactions including:
  • Review verify and post all Member and corporate outgoing wire transactions
  • Utilize the One Paper Lane wire platform to action and extract wire information to be settled with DUCAs correspondent bank
  • Balance daily outgoing wires settled to branch funded activity in the respective internal wire related GL accounts
  • Review and process Member and corporate incoming wire transactions along with associated service charges
  • Balance daily incoming posting activity to correspondent bank wire settlement reports
  • Process wire traces and returns as requested
  • Correspond with branches and the Retail Helpdesk to resolve wire payment issues
  • Correspond with One Paper Lane and corresponding bank to investigate and resolve technical matters service delays and other issues as required

• Process and balance daily Electronic Fund Transfer (EFT) and cheque clearing files including:
  • Review verify and post/return all rejected cheques and EFT clearing items
  • Balance daily cheque and EFT clearing files to daily settlement totals by end of day
  • Process daily cheque chargebacks and AFT returns to Member accounts
  • Process all cheque and EFT returns on Central 1s Online Return System (ORS)
  • Correspond with branches to resolve clearing issues where applicable

• Process rejected bill payments and Member requested bill payment traces/recalls including:
  • Download and print all daily bill payment reports from both Universa and Central 1
  • Deposit all rejected bill payments back to Member accounts
  • Email the list of rejected bill payment items to branches
  • Process trace/recall bill payment requests with Central 1 at the request of the Member
  • Process bill payment credit adjustments to Member accounts

• Process ATM exchange adjustments
  • Deposit/withdraw ATM exchange adjustments to/from Member accounts
  • Set up applicable AFT adjustments for settlement with other Financial Institutions as reported by branches through their ATM balancing process
  • Post entries and balance the internal exchange adjustment account daily
  • Action faxes sent from other Financial Institutions and correspond with applicable DUCA branches as required
  • Correspond with Ficanex or applicable Financial Institutions as required

• Provide deposits administration services including:
  • Process all registered and non-registered deposit products
  • Review daily reports to ensure Member investment are correctly processed
  • Issue posted cheques for Brokers
  • Prepare and mail Member notifications
  • Reconcile previous days transactions and documentation
  • Follow up on outstanding transfers and documentation
  • Review and gather estate documentation

• Provide estate administration services including:
  • Review estate packages received from branches
  • Determine if a Certificate of Appointment is required
  • Check lockout and notes on all accounts and cancel electronic banking access
  • Review outstanding credit facilities
  • Process Saving Share Insurance Claims
  • Process registered product accounts per Concentras Estate manuals and DUCA policy
  • Prepare communications with beneficiary executor estate representative and/or lawyer
  • Process all non-registered accounts

• Answer email inquiries and phone calls from branches estate representatives executors lawyers brokers corresponding banking partners and One Paper Lane escalating unusual or atypical inquiries where needed
• Administrative duties including scanning and/or filing of miscellaneous papers and other administrative tasks
• Other duties as assigned

Occupational Experience & Education Requirements

• 1-3 years of office or administrative experience
• 1-2 years of customer service experience
• Some post-secondary education in business or administrative studies
• Retail banking experience considered an asset

Knowledge Skills & Attributes

• Good computer skills including Excel Word email and use of Internet
• Ability to work quickly and accurately with strong attention to detail
• Working knowledge Payments Canada Rules
• Working knowledge of all DUCA deposit products
• An understanding of or the ability to learn Registered products regulations and Estates
• Experience using a banking system is considered an asset
• Strong administrative and time management skills
• Problem-solving and investigative skills
• Strong customer service and interpersonal skills
• Excellent verbal and written communication skills
• Good judgment and decision-making capabilities
• Ability to organize prioritize adapt to change and work in a fast-paced environment
• Self-motivated and results-oriented
• Team player

Working Conditions

• Normal office environment

Department:Deposits & Clearing

Primary Location:Corporate Office - 5255 Yonge Street North York M2N 6P4

Employment Status: Full-Time

Hours per Week: 38

Salary:The annual salary range for this position is $40634to $50793. Actual annual base salaries will vary depending on relevant job-related factors such as experience knowledge skills qualifications and education/training. This position is also eligible for discretionary bonuses.

Number of Vacancies: 1

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Qualified applicants are encouraged to submit their application.Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.