Customer Service Team Leader
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Werelooking fortwo Overnight Team Leadersto join ourCustomer Operations teamin Darwin. These arefull-time permanent roles with theoptionof a36 monthsecondmentif youhaventworked overnight shifts before.
About the Role
As an Overnight Team Leaderyoullmanage a team of up to15 Customer Service Advisorsacross our overnight and early-morning operating role blends hands on queue oversight with leadership and coaching making it the perfect stepping stone between Supervisor andCustomerService Manager.
Youllact as the escalation point for complex queries ensure overnight operations run smoothly and support your team through mentoring and development all while performing your own frontline responsibilities.
Roster Details:
4 days on 3 days off
Overnight hours
Rotating schedule
WhatYoullDo
Lead and support overnight team members
Handle escalations complaints and advanced queries
Monitor queue performance and manage real-time operations
Assign and audit key business support tasks
Coach and mentor while championing change and new processes
WhatWereLooking For
Reliability and ability to work well under pressure
Strong leadership and mentorship skills
Experience handling customer complaints and complex queries
Completed Leadership Program and/or Customer Service Manager cover experience (highly regarded)
Ability to build strong relationships with overnight team members
Passion for coaching and personal growth
Why Apply
This is a unique opportunity tostep into leadership gain hands-on experience and position yourself for future a critical role in overnight operations while developing your skills in a supportive environment.
Key Skills
- Cement Plant
- Account Payable
- Bidding
- Electrical Engineering
- Kpo
- Architecture
About Company
Sportsbet’s vision is clear: we want to become a world class betting & gaming business that’s trusted by our customers, colleagues and partners. We’re also here to make this the most exciting place you’ll ever work!
