Technical Support Engineer

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA) transforming how work gets done with AI-powered automation. Its APA system built on the industrys first Process Reasoning Engine (PRE) and specialized AI agents combines process discovery RPA end-to-end orchestration document processing and analyticsall delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work Automation Anywhere helps organizations worldwide boost productivity accelerate growth and unleash human potential.

Job Description

About the Role:

We are looking for a Technical Support Engineer to join our global Customer Support organization at Automation Anywhere. The ideal candidate will be responsible for delivering exceptional technical assistance to our customers ensuring quick resolution of complex issues and driving customer satisfaction. You will work closely with cross-functional teams including Product Engineering and Cloud Operations to identify troubleshoot and resolve issues related to our RPA (Robotic Process Automation) and Agentic platform.

• Core Working Hours:EMEA (1pm - 10pm IST)
• Work Location:Bangalore

Key Responsibilities

• Provide technical support for Automation Anywhere products including RPA and Agentic Platform.
• Diagnose and troubleshoot application infrastructure and configuration issues across cloud and on-prem environments.
• Analyze logs scripts and automation workflows to identify root causes and recommend effective solutions.
• Handle customer cases through ticketing systems live chat and remote sessions ensuring timely and accurate responses.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Maintain high customer satisfaction through professional communication and ownership of each issue.
• Document known issues workarounds and solutions in the knowledge base.
• Participate in weekend or rotational shifts as part of 24x7 support coverage.

Required Skills and Qualifications

• Bachelors degree in Computer Science Information Technology or related field.
• 24 years of experience in technical support application support or software troubleshooting.
• Strong understanding of Windows and/or Linux environments.
• Working knowledge of databases (SQL Server MySQL or Oracle).
• Basic understanding of APIs networking and cloud concepts (AWS Azure or GCP).
• Excellent analytical and problem-solving skills.
• Strong communication skills with the ability to explain technical concepts clearly.