Senior Business Analyst, Machine Learning
Share
Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Senior Business Analyst youll play a pivotal role in crafting the strategic decisions across our Global Contact Centers and Operations. Bringing to bear advanced analytics and machine learning youll help optimize performance forecast trends and deliver insights that drive business impact.
Position Responsibilities:
Use machine learning models and improved analytical methods to anticipate performance and improve prioritization.
Analyze operational data and industry benchmarks to uncover actionable trends and opportunities.
Partner with multi-functional teams to develop and implement predictive models that support strategic decisions.
Develop and maintain dashboards and data pipelines for benchmark tracking and performance monitoring.
Translate complex analytical results into clear compelling presentations for senior leadership and business partners.
Own end-to-end delivery of projects of moderate scope and contribute to larger complex initiatives.
Address challenges requiring review of multiple factors and generate relevant actionable insights.
Work closely with domain experts to understand data sources business processes and translate outputs into business language.
Establish internal and external networks to share guidelines and insights.
Qualification:
Bachelors degree or equivalent experience in data science Computer Science Statistics or related field.
Practical experience in machine learning predictive modeling and advanced analytics.
Proficiency in Python/R SQL and ML frameworks (TensorFlow scikit-learn)
Established experience in complex statistical modeling and data visualization to optimally estimate contact center volumes across global onshore and offshore locations.
Experience with cloud platforms and data visualization tools.
Strong communication skills to convey technical insights to non-technical audiences.
When you join our team:
Well empower you to learn and grow the career you want.
Well acknowledge and support you in a flexible environment where well-being and inclusion mean more than just words.
As part of our distributed team well support you in crafting the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Toronto OntarioWorking Arrangement
Salary range is expected to be between
$75880.00 CAD - $140920.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Senior IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- Business requirements
- JD Edwards
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
