Field Service Manager

The purpose of this position is:
To provide operational management to the service business for HK Macau and Taiwan. This role plays a considerable
part in strategic direction setting and leadership of the HBS service business
Manage Service business unit operation
Provide the leadership necessary to ensure that the service department meets customer needs support sales and
achieves business financial objectives
Work closely with management for the implementation of SBU plans & strategies and company wide initiatives to
maximise customer satisfaction and company goodwill

Key Areas of Responsibility:
Meeting monthly quarterly and annual financial targets
Performance management career and succession planning for all service employees
Business improvement achieving aggressive productivity targets
Account management of defined key accounts
Accurate planning and forecasting of business performance
Act as spokesperson and figurehead in order to promote Honeywells service name and capability
Aggressively deploy growth initiatives
Customer relationship management processes and increasing customer satisfaction levels
Understanding customer related critical to quality measures and then driving business improvement through improving
these measures
Manage and ultimately be responsible for the department profit and loss and the AOP
Take overall financial control and accountability of the department to agreed plan figures
Be overall responsible and accountable for the services and projects delivery to the required quality schedule and
budget
Manage risks and report to management on the project progress risks and issues on a regular basis
Ensure ISO procedures are followed for all services and projects activities and support the update of ISO procedures
Identify and pursue in conjunction with the account manager on any further business opportunities proactively
Support the account managers for any pre-sales activities proactively
Work with others within Honeywell and customers to meet mutual goals and objectives and deliver high quality service
Effectively meet customers needs build and manage productive customer relationships and take responsibility for
customer satisfaction.
Actively contribute to continuous improvement in business processes practices and systems
Take lead in identifying and achieving productivity improvement opportunities and targets
Adhere to the highest standards of business ethics and corporate governance in line with the Honeywell code of conduct
Ensuring effective management of self and teams work load and team resources
Build a high performance and high morale team and manage the team effectiveness to maximize the teams
performance to achieve the goals and objectives
Facilitate the development of others knowledge skills and competencies by providing timely feedback and planning
relevant development activities
Establish and maintain high standards of performance for self direct reports and others
Performance management team management and talent development
Recognize high performers through reward and recognition on a timely base
Resolve employee conflict effectively and timely
Deploy the project Safety Plan and EH&S responsibilities to the team
Report near misses incidents and other opportunities for improvement
Carry out hazard and risk assessments (and analysis) for all tasks as per company policy and procedures

Requirements:

Minimum 10 years project / maintenance service experience for Degree holder
Proven track record in managing and supervising a medium size team in the related field of job related activities and people management
Proven track record on project management with minimum 7 years experience
Board knowledge on Honeywell systems/products or similar in the industry
Board knowledge on government regulations on building controls