Restoration and Recovery Lead

RESTORATION & RECOVERY LEAD Kuala Lumpur

S-RM is a global intelligence and cyber security consultancy. Since 2005 weve helped some of the most demanding clients in the world solve some of their toughest information security challenges.

Weve been able to do this because of our outstanding people. Were committed to developing sharp curious driven individuals who want to think critically solve complex problems and achieve success.

But we also know that work isnt everything. Its about the lives and careers it helps us build. Were immensely proud of this culture and we invest in our peoples wellbeing learning and ideas every day.

Were excited youre thinking about joining us.

WORKING IN CYBER AT S-RM

Our Cyber Security division is the fastest-growing part of S-RM. The cyber sector is always evolving and our Advisory Ethical Hacking and Incident Response practices are in more demand than ever.

Were building a team to meet this challenge. Were quick to respond innovate and improve. We dont get too hung up on hierarchy or bureaucracy. If your ideas are good enough well empower you to implement them. If youre the best person to talk to a customer youll get that opportunity regardless of the title in your email signature. And when you need a hand your team will always have your back.

We also dont believe theres a typical cyber security professional. Weve built a team of intelligence analysts technical specialists software developers investigators risk managers and more. Youll always find a range of perspectives and expertise to help you learn and grow.

If that sounds like your kind of team wed like to hear from you.

ROLE DESCRIPTION

We are looking for talented consultants to join the Restoration & Recovery team within our growing Incident Response practice.

You will work across the full lifecycle of security incidents primarily ransomware to help our clients respond and recover. S-RMs Incident Response team operates a global delivery model so you will supporting incidents across multiple geographies with a focus on Europe and North America.

Key responsibilities include:

• Developing restoration strategies during Incident Response cases: working alongside your colleagues in the Incident Response team you will develop bespoke restoration strategies during live incidents focusing on ensuring security and capability is maintained.

• Executing these strategies to help clients restore their operations quickly and securely: in partnership with clients IT and security teams you will lead on the execution of these strategies restoring clients to operations in a quick and secure manner.

• Leading and developing relationships with supporting restoration partners: in cases where we need to surge additional resources through our partners you will manage these relationships and direct the work of our partners to ensure S-RMs standards are met.

• Capability development: you will contribute to the development of S-RMs restoration and recovery capability creating playbooks and providing training for the broader Incident Response team to ensure effective collaboration during cases.
• On-site Restoration Support: in some cases it may be beneficial to support clients locally at their data centres or office locations. You may be expected to attend their sites during the early stages of restoration to help support these efforts.

Due to the global nature of S-RMs Incident Response team this role requires working in shifts. The shift pattern will be finalised once all hires for this role have been made. However in the interests of transparency we expect the shift pattern will ensure coverage of core US working hours (Eastern Time) as well as weekends. Responsibility for unsociable shifts will be shared across the team.

Other features of the role include:

• Variety of casework: no day will be the same. Our team responds to a huge variety of incidents for both public and corporate clients.

• Developing an understanding of Incident Response: you will have opportunities to broaden your security awareness into the wider incident response process learning how restoration fits into the bigger picture of a response.

• Flexible working practices: responding to incidents can be intense high-pressure work. We are mindful of our teams work/life balance and offer flexible working options to support your wellbeing.

WHAT WERE LOOKING FOR

We are seeking candidates with diverse levels of experience and expertise in IT Engineering System Administration or Cyber Security to join our Restoration & Recovery team.

Candidates with the following qualifications and experience are likely to succeed as consultants within our Restoration & Recovery team. That said if you dont think you meet all of the criteria below but still are interested in the job please apply. Nobody checks every box - were looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.

We nurture a culture of equality diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents experiences and perspectives.

Were looking for candidates with:

• In-depth knowledge of on-premise virtualised (ESXi / Hypervisor Technology) and Cloud-hosted (AWS/Azure/GCP) configuration and implementation

• In-depth knowledge of Active Directory functions implementation and configuration including integrations with Entra ID functionality.

• Comprehensive understanding of standard backup solution practices restoration of data and preparing systems for introduction into production environments.

• Comprehensive understanding of general network appliance integration and configuration as well as security and network-based tooling implementations.

Relevant industry certifications are not required for this role. However holding any of the following is beneficial: Microsoft Certified Systems Administrator (MCSA) Virtualised Environment Courses & Certifications (vCentre/vSphere) Network Administration Qualifications/Certifications.

The successful candidate must have permission to work in Kuala Lumpurby the start of their employment.

OUR BENEFITS

We offer thoughtful balanced rewards and support to help our people do their best work and live their lives outside it including:

• 20 days paid holiday each year: in addition to public holidays as well as 1 additional day of leave for every year you work at S-RM up to a maximum of 5 days.

• Flexible working: work a minimum of two days a week in the office and the remainder remotely choose your hours between 7am and 7pm.

• Pension scheme: S-RM contributes to Employees Provident Fund (EPF) in accordance with legislative requirements.

• Life Insurance: help someone you love should something happen to you.

• Company-paid private medical and dental insurance.

• Company-paid maternity paternity and fertility treatment leave.

• Employee Assistance Programme: free access to specialist support services including counselling as well as an online portal of useful articles tips and tools. Available 24/7 365 days a year.

The role will be based in our office in Kuala Lumpur. However we have flexible working arrangements available.

THE APPLICATION PROCESS

We want to get to know you and for you to get to know us to see if wed be a good fit. We are responsive and respectful of peoples time throughout our hiring process.

A typical application process includes:

1. Initial screening of your application by our recruiting team.
2. An interview to assess your baseline technical skills.
3. An interview to discuss your previous experience broader competencies and suitability for the role.

Please apply for this role via: Job Application for Restoration and Recovery Lead at S-RM