Customer Insights & Experience Senior Specialist

Bogotá - Colombia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Job Function:

Sales Enablement

Job Sub Function:

Sales Operations & Administration

Job Category:

People Leader

All Job Posting Locations:

Bogotá Distrito Capital Colombia

Job Description:

Job Description

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are personal. Through our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity.

Learn more at are searching for the best talent for a Customer Insights & Experience Senior Specialist position based in Bogotá.

Purpose: Drive strategic initiatives to enhance Field Force Productivity across LATAM by leveraging advanced analytics and Artificial Intelligence (AI). This role will design and implement data-driven solutions to optimize resource allocation improve sales effectiveness and standardize best practices. The position will act as a key partner in transforming commercial operations ensuring measurable impact on performance and efficiency.

Main Responsibilities

Lead projects aimed at improving field force productivity through AI-driven insights and automation.
Develop predictive models to optimize territory planning call frequency and resource deployment.
Implement dashboards and performance tracking tools to monitor KPIs and identify improvement opportunities.
Collaborate with commercial operations and IT teams to integrate AI solutions into field force processes.
Provide training and change management support to ensure adoption of new tools and methodologies.
Continuously analyze productivity metrics and recommend strategic adjustments to maximize impact.

Required Experience

Proven experience in field force optimization commercial excellence or sales operations.
Strong background in data analytics AI applications and digital transformation.
Familiarity with CRM systems BI tools (Power BI) and machine learning platforms.
Experience in regional or multi-country environments within LATAM.

Key Competencies

Strategic thinking and ability to translate data into actionable insights.
Effective communication in English and Spanish (Portuguese is a plus).
Leadership and influence across cross-functional teams.
Project management and change leadership skills.
High adaptability and innovation mindset.

Required Skills:

Preferred Skills:

Business Development Collaborating Communication Customer Centricity Efficiency Analysis Execution Focus Mentorship Objectives and Key Results (OKRs) Operational Excellence Organizing Performance Monitoring Problem Solving Process Optimization Relationship Building Sales Enablement Sales Support Solutions Selling

Required Experience:

Senior IC