Sr. Associate-Quality Analyst JP, Global Solutions and Risk Compliance (GSRC)

The Global Solutions and Risk Compliance (GSRC) organization is a component of Amazons operations dedicated to ensuring the compliance of its products and services worldwide. GSRCs core mission is to keep customers partners and associates safe while protecting the company from legal and regulatory risks. With a diverse global team spanning across India China Poland Romania Netherlands Jordan Philippines and Costa Rica GSRC partners with its stakeholders to classify products and ensure regulatory and legal compliance for product listings. GSRC raises the bar on quality by implementing operational changes matching the everchanging regulatory space. The team designs global consistent and scalable solutions and prioritize a blend between technology-driven and human decision-making processes. GSRC believes that innovation thrives on diversity fostering an inclusive and equitable culture that empowers employees with opportunities for learning and development.

Key job responsibilities
Your job responsibilities as a Sr. Compliance Associate-Quality Analyst may include:
Performs quality audits on a daily basis using Standard Operating Procedure (SOP) and achieves self-utilization productivity and quality as per defined targets.
Must be able to comprehend SOPs with minimal support and identify opportunities.
Identifies anomalies through audits (SOP defects Process gaps etc.).
Uses knowledge and identifies defect/s & preliminary root causes explains the rationale
Proposes solutions on quality/productivity and work on milestones with managers
Expertise in research finding specific information (eg: products regulations etc) in a timely manner.
Prepares key insight trends and share reports on regular basis.
Provide feedbacks to the associates and close loop on audit observations.
Respond to stakeholders with guidance and flags any updates to Lead/Manager

Skills:
Proficiency in verbal & written communication in Japanese and English
Good working knowledge of MS Office MS Outlook; MS Excel. Proficiency is an advantage.
Strong attention to details.
Ability to analyze and identify patterns in large data sets.
Decision making aptitudes based on given guidelines and in ambiguous contexts.
Must be comfortable working with large data sets.
Very good knowledge and experience in internet navigation and research finding specific information about products in a timely manner.

- Bachelors degree
- Experience with Microsoft Office products and applications
- Japanese N1 (or equivalent) proficiency in verbal and written communication
- English B2 (or equivalent) proficiency in verbal and written communication
- Previous experience in Auditing and analyzing data for error trends

- Knowledge of consumer product compliance processes and regulations
- Experience in regulatory compliance management with government agencies
- 2 year work experience in Business Process Outsourcing in any of the following domains: accounting regulatory compliance payment processing IT services human resources quality assurance
- Advanced Excel skills (VBA)
- Knowledge of database querying (SQL)
- Experience as a quality auditor in retail chain management Fast Moving Consumer Goods company or corporate role
- Experience with data analysis in quantitative fields and building data and decision support systems

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