Customer Service Manager
Share
Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Company Overview
Group/Division
Job Description/Preferred Qualifications
1. Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers.
2. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
3. Analyzes operational processes escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
4. Facilitate teamwork among departments groups and individuals focusing on whats best for KLA overall.
5. Efficiently manages people and resources to drive productivity and operational excellence.
6. Develops customer service department procedures.
7. Liaises between customers and manufacturing sales field service order processing and accounting to resolve status production delivery and billing inquiries.
8. Execution tool Warranty and FPA acceptance process and reviews warranty claims.
9. Develops and manages return materials authorization (RMA) processes for ensuring customer returns exchanges service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
10. Manages market research to determine special pricing for nonstandard items in the interests of ensuring appropriate profit margins are reached and maintained. Selects develops and evaluates personnel to ensure the efficient operation of the function.
11. Provide pre-sales and post-sales service to customers.
Minimum Qualifications
Masters Level Degree or work experience of 2 years Bachelors Level Degree or work experience of 3 yearsWe offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen. Who are we? We research, develop, and manufacture t ... View more
