Customer Service Specialist Business Care

The Role:Customer Service Specialist Business Care

Location:Mechelen Belgium (Hybrid) 3 days office/2 days at home

Employment: Permanent Full Time

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you Join our top-notch team of approximately 48000 diverse and high-performing professionals globally who are making their mark on some of the worlds most beloved brands including DEWALT BLACKDECKER CRAFTSMAN STANLEY CUB CADET and HUSTLER.

What You will Do

As a Customer Service Specialist in our Business Care Team you will be the first and main contact person for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until the requests and disputes are resolved. This includes:

• Processing and managing orders from validation through to dispute resolution for a portfolio of customers.
• Responding to customer queries and resolving disputes related to deliveries returns and pricing via email or phone.
• Collaborating internally within the team and the wider business to ensure customer satisfaction.
• Proposing process improvements and automation opportunities for greater efficiency while ensuring compliance with all procedures.
• Collaborating with sales teams to address and resolve customer issues.
• Sharing skills and knowledge to foster continuous improvement and team spirit.

Who You Are

You always strive to do a good jobbut wouldnt it be great if you could do your job and do a world of good You care about quality at every level. You love to learn and grow and be acknowledged for your valuable contributions. Youre not intimidated by fact you embrace it. You also have:

• Strong customer service skills and a genuine passion and care for servicing our business customers.
• Strong Dutch and French language skills with operational proficiency in English.
• Experience or exposure to a CRM platform ideally SAP.
• PC literacy with competent data entry skills in Excel.
• Basic knowledge and understanding of supply chain processes.
• Familiarity with constraints Incoterms and export documentation.
• Team player with excellent time management skills and attention to detail.
• Excellent interpersonal skills and the ability to communicate at all levels.

What Youll Receive

• An attractive salary & benefits package
• Discounts on Stanley Black & Decker tools and other partner programs
• Excellent opportunities for continuous professional development

How Youll Feel

We want our company to be a place youll want to be and stay. Being part of our team means youll get to:

Grow: Be part of our global company with 20 brands to grow and develop your skills along multiple career paths.

Learn: Have access to a wealth of learning resources including our Lean Academy Coursera and online university.

Belong: Experience an awesome place to work where we have mutual respect and a great appreciation for diversity equity and inclusion.

Give Back: Help us continue to make positive changes locally and globally through volunteerism giving back and sustainable business practices.

Whats more youll get that pride that comes from empowering makers doers protectors and everyday heroes all over the world. Were more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Were visionaries and innovators. As successful as weve been in the past we have so much further to go. Thats where you come in. Join us!

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race colour religion age sex sexual orientation gender identity national origin disability veterans status or any other protected characteristic.

#LI-DNI

We Dont Just Build The World We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 58000 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.

Global Benefits & Perks
Youll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What Youll Also Get

Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.

Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.