IM SG Deliver Senior Specialist

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Job Description

Overall purpose of job:

The Deliver Sr Specialist is to lead in Customer Service Warehousing distribution and logistics operation in Singapore. They will also provide an assistance in managing the relationship of local supplier/vendors and third-party intermediary. They is to ensure adherence and compliance to EH&S Quality Regulatory SOX HCBI policies and standards.

This role is to support Singapore Deliver activities.

Key responsibilities:

Operational Excellence:

Day-to-day order management activities are executed flawlessly and timely

Data collection and preparation of routine reports for management review.

Order to Cash process related activities monitoring and improvement for compliance with business procedures and workflows.

Close Collaboration with 4PL to ensure service and order deliveries to customers on time and collaborate on specific projects or initiatives to support business growth or process improvements.

Customer Service activities are aligned with the total supply chain strategies.

Leads on all J&J relevant SOPs in defining adhering and improving activities.

Leads Non-conformance reporting and solution for Deliver related non-conformances by J&J internal and 4PL Distributor/Custom Broker deviations.

Leads in data analytics in the markets to manage and review performance against targets.

Coordination with warehouse/distributor on inventory movement and perform reconciliation on periodic basis.

Coordination with warehouse and freight agents on timely and accurate billing and monthly statement of accounts while coordinating with finance team on financial matters i.e Accrual payment.

Provide additional necessary documents or info that may be needed for Pharmacy/Customs Clearance of all J&J shipments.

Support customer service activities especially towards order processing order issue resolutions billing and invoicing.

Management and Reporting of Controlled Substances Shipments adhering to J&J compliance standards and local regulations.

To conduct annual stock check & report to if there is any discrepancy found during the stock check.

Stakeholder Management/Collaboration:

Works closely with Commercial partners to measure customer satisfaction relating to ordering process and delivery arrangement.

Acts as a liaison between J&J Commercial team and Distributor to ensure that all queries are dealt with in a timely manner. (Includes Cross functional teams Commercial Quality Finance Supply Chain)

Leads Customers supply chain related meeting / review including external service provider business reviews with KPI management validation and monitoring.

Audit Management & Excellence:

Front room for audits for SG Market.

Country level preparation/RFI for audits auditee post audit remediation actions.

Projects and Processes

Continuous improvement of Warehouse and Logistics processes to support improving customer service levels and drive operational excellence.

Identifies and leads strategic opportunities to optimize warehouse/Logistics and delivery productivity levels costs improvement process etc. (Includes Cluster level standardization and optimization projects)

Leads new modality projects that requires customization in processes for new therapies/go to market strategy changes.

Key Business Results

Warehouse and logistics KPI and service level excellence

Customer Service KPI excellence

Inventory movement and reconciliation excellence

Vendor payment excellence

Project management excellence

Required Qualification and Core Competencies for the role:

At least 5 years relevant experience and prior exposure in a warehouse/shipping/ freight forwarding industry would be an added advantage.

Degree in Business Management Supply Chain/Logistics or related field preferable.

Knowledge of warehousing methods and procedures of inventory and stock control record keeping of automated inventory-control systems will have an advantage. Meticulous organized detail oriented with strong numerical and analytical skills.

Previous experience with Enterprise Resource Planning (ERP) Systems particularly SAP experience.

Experienced in Project Management and Change Implementation Projects. Six Sigma Certification/PMP is preferred.

Proficient in Microsoft Office Power BI Microsoft Co-Pilot possess initiative and able to work independently able to work in a fast paced and volatile environment.

Order to Cash and Requisition to Payment Process strong in Analytical skill Problem Solving skills understanding of business finance and quality management systems.

Strong interpersonal skills and the ability to excel as both a team player and a team leader.

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