Junior Account Manager (all genders) Zalando Fashion Studios

THE ROLE & THE TEAM

As part of Zalando Content Solutions the Creative Partner Networks Content Production & Services team is specialized in large-scale content production for e-commerce consulting strategic oversight and market-driven innovation with the help of external service providers. Our mission is to deliver high-quality content that enhances our customers experience. We prioritize operational excellence and efficiency to ensure scalable cost-effective solutions that maximise impact and agility. Join us in developing outstanding content and customer experience and make a significant impact!

We are seeking a Junior Partner Manager to drive the growth of externally produced content and services for high-volume this role youll expand our production expertise by strengthening our partner network ensuring long-term content success for Zalando. You become an expert in Content Production & Services and will support sharing our future.

INCLUSIVE BY DESIGN

If you think you have what it takes we encourage you to apply even if you dont meet every single requirement. You may just be the right candidate for this or other roles!

At Zalando our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity and we actively seek out talent from all backgrounds.

We actively seek to reduce bias in our hiring and employment processes focusing on your qualifications skills and contributions. To support this we kindly ask that you refrain from including personal details such as your photo age or marital status in your CV ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process please let us know we are here to assist you.

Discover more about our commitment to creating a diverse and inclusive workplace: WED LOVE YOU TO DO (AND LOVE DOING)

Join Zalando in a key role supporting operational excellence and efficiency in content production with external partners to deliver scalable cost-effective solutions that drive impact and agility.

• Partner & Project Management: Support daily coordination with internal teams and external partners to ensure smooth content delivery. Take over ownership of individual topics such as supporting our colleagues with external partner support help evaluate partners follow processes aligned with SLAs/KPIs and flag issues when needed.

• Role Model: Embody Zalandos OFMS principles helping more junior team members with prioritization guidance and communication. Work with your team lead to creating structures that support team success and talent growth.

• Dynamic Collaboration: Collaborate with cross-functional teams to identify needs and requirements helping create a dynamic work environment. Facilitate effective communication throughout project lifecycles with stakeholders and external partners. Organize workshops and meetings to improve collaboration and outcomes.

• Performance Monitoring: Support the monitoring and evaluation of external partner performance ensuring quality standards and KPIs are met including time-to-online attribute quality and visual quality scores.

• Contract Development: Contribute to developing framework contracts in collaboration with procurement. Help negotiate terms and pricing focusing on value-driven agreements.

• Process and Quality Optimization: Support continuous improvement in partner management processes implementing best practices and leveraging technology for enhanced efficiency and collaboration.

• Team Contribution: Collaborate with a team of partner managers to share best practices and ideas strengthening our creative partner management services.

WED LOVE TO MEET YOU IF

• Relevant Experience: You bring 13 years of experience working with external partners content service providers or in project management ideally within a corporate creative agency or production setting.

• Process & Execution Focus: You have proven experience managing end-to-end processes possess a hands-on mentality and thrive in a fast-paced environment while managing multiple tasks effectively.

• Strong Communication & Interpersonal Skills: You demonstrate excellent communication and interpersonal skills with the ability to resolve conflicts and navigate professional challenges effectively.

• Teamwork & Independence: You are a strong team player who can also work independently with an interest in mentoring more junior team members.

• Analytical Mindset: You possess strong analytical and problem-solving skills coupled with a passion for trends and technologies in content production.

• Educational Background & Tools: You hold a degree (e.g. Business Marketing or Production) are fluent in English and are familiar with project management tools like Asana.

OUR OFFER

Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• 27 days of holiday a year to start for full-time employees

• 2 paid volunteering days a year

• Hybrid working model with up to 60% remote per week actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando 30% off Lounge by Zalando discounts from external partners

• Relocation assistance available (subject to prior agreement)

• Family services including counseling and support

• Health and wellbeing options (including Wellhub formerly Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review