VIP Concierge Full Time

Why work for Fairmont Pacific Rim

• Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!
• A competitive salary starting from $32.05 per annum
• Complimentary work meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health paramedical dental vision life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• Opportunities to participate in sustainability charity and community engagement initiatives.
• Access to world-class training leadership programs and career development opportunities across a global network.
• Be part of a dynamic diverse team in a stunning luxury setting where no two days are the same.
• Enjoy discounted room rates at Fairmont hotels worldwide plus special rates at other Accor properties.

     What you will be doing:

• Uphold the highest standard of customer service by demonstrating and applying Forbes 5 Star service standards at all times
• Consistently deliver gracious thoughtful and personalized service in every guest interaction

• Take ownership of the VIP and Fairmont Gold guests experience to ensure all standards and operating procedures are adhered too
• Review all VIP and Fairmont Gold reservations to ensure requests are met. Assign guest rooms to best meet guest needs and preferences while monitoring inventory to assist maximizing revenue
• Develop and maintain strong guest relationships to ensure guest loyalty
• Create bespoke experiences for the VIP and Fairmont Gold guest
• Develop and maintain strong guest relationship to ensure guests loyalty
• Liaise with other departments to ensure a smooth management of operations maintaining a close relationship with Housekeeping Front Desk Royal Service and Guest Services to facilitate VIP  and Fairmont Gold guests arrival
• Participate in resolving guest concerns. Ability to identify empathize and own appeasement of any guest concerns both in person and in writing
• Stay up to date on local Vancouver concierge information. Have an extensive knowledge regarding Vancouver attractions restaurants and surrounding areas
• Assist with any plans or arrangements the guest intends to make during their stay
• Assist guests regarding hotel facilities in an informative and helpful way
• Co-ordinate guest experiences efficiently and accurately via phone email text in person or with other departments utilizing Alice reservation software
• Operate Property management system for all transactions ensuring all guest folios are accurate
• Utilize corporate customer service management applications
• Responsible for inventory management and liaising with housekeeping coordinator.
• Maintain thorough knowledge about all aspects of the hotel facilities as well as policies and procedures
• Ensure the highest possible revenues are generated for VIP and Fairmont Gold team working with the Front Office team on daily upsell programs
• Ensure the lobby is in peak condition at all times by actively circulating and reporting/entering work orders promptly

• Adhere to hotel emergency procedures and safety standards to maintain a safe work environment
• Actively participate in the Fairmont Pacific Rims environmental program and department specific initiatives in working towards sustainable operations
• Complies with Fairmont Hotels & Resorts policies procedures and code of ethics
• Performs any and all other tasks which are assigned by leaders and support the leadership team with daily assigned tasks and operations

Qualifications :

• Previous experience in a luxury environment and passion for hospitality is required
• Minimum of 2 years experience in hospitality industry
• Les Clefs dOr would be an asset
• Previous Property Management System experience required
• Career-minded individual with strong personal initiative and a desire to achieve the departments vision and goals
• Highly organized results-oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
• Energetic individual who is able to prioritize to complete many diverse tasks concurrently
• Strong interpersonal and problem solving abilities
• Sophisticated communication skills both written and verbal
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Computer literate in Microsoft Window applications and PMS experience required
• Highly responsible & reliable with strong interpersonal and problem solving abilities
• Ability to work cohesively with fellow colleagues as part of a team as well as independently
• Must possess a professional presentation 
• Must be flexible in terms of working hours may include overnights
• Must have the ability to handle cash effectively and accurately 
• Serving It Right Certified

Additional Information :

Your team and working environment:

• Working with a diverse and talented team of passionate individuals in a luxury hotel environment.
• Rewarding and fast paced work with an emphasis on providing exemplary service and quality for both our colleagues and guests.
   

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time