Retail Volunteer Lead

Salary: 16290 (FTE 27150)

Hours: 22.5 hours per week (Monday to Friday)

Location: Huddersfield

Responsible to:Head of Retail Operations

Responsible for:N/A

Benefits: Entry into Peoples Pension death in service benefit (3 x salary) out of pocket expenses free on-site parking free access to confidential and extensive wellbeing support generous holiday entitlement (26 days plus bank holidays rising to 31 days after 5 years for a full time employee pro rata for part time) day off for your birthday! free tea / coffee sight tests and flu jabs and excellent learning and development opportunities.

OVERVIEW OF ROLE

Volunteers are the lifeblood of our charity shops. Without them we simply wouldnt be able to open at all. Generously giving up their time and bringing their valuable skills and experience they help us make the most of every donation brought to the shop and every customer who comes looking for a bargain.

It is incredibly important that we continue to recruit new volunteers that they enjoy their time with us and get the most from their volunteering activity so that we can do more for local children and families.

And thats where you come in. As retail volunteer lead youll work with our shop managers providing them with the tools and processes they need to recruit and nurture our volunteers. You will also build relationships in the community and with other organisations to reach people who might be interested in volunteering with us.

You dont need to have worked in retail before but you will have experience of working with volunteers or have volunteered yourself. Organised and self-motivated youll have the confidence to engage with and build relationships with others and enjoy having autonomy over how you work and when you work.

As well as flexible working we offer a generous holiday allowance out of pocket expenses and free access to confidential and extensive wellbeing support.

So if youre interested in bringing your skills to this role where you could make a real difference to our organisations future then please apply now!

For an early discussion about this role please contact Andrea Titherington-Kay on

JOB DESCRIPTION

Role Summary

Our vision is to deliver pioneering care through pregnancy childhood and loss whenever families need us whatever the future holds. This role supports our vision by supporting our retail team to attract recruit engage and retain a diverse and skilled team of volunteers without whom we would not be able to keep our charity shops running.

To find out moreabout working for Forget Me Not Childrens Hospice please see ourrecruitment pack

Main Duties and Key Responsibilities

Attract recruitand retain

• Work with the trading team toidentifyopportunities for volunteers.
• Research where our target volunteer audience spends their free time anddevelopa plan to reachthem increasing our volunteer base
• Support Shop Managers by promoting volunteer roles through internal channels social media job boards local community boards and the hospice website.
• Work withthe fundraising teamtoidentifyopportunitiestoengage with potentialvolunteers
• Partner with the HR team to enhance the diversity of our volunteer network
• Assistinbuilding arecruitmentpipelinetotransitionvolunteers into employees
• Collaboratewith the HR team to establish partnerships with external organisations seeking volunteer placements.
• Ensure managers have access to current induction materials for volunteers.
• Monitor completion of mandatory training and compliance checks (e.g. DBS references)
• Develop and implement retention strategiestomaintainvolunteer satisfaction and commitment.

Advice & Support

• Provide guidance on best practices for managing volunteers
• Deliver training and ongoing support to managerson our volunteer management system
• Assist managers in addressing volunteer-related issues (e.g. conduct capability wellbeing).
• Keep managers informed of changes to procedures or regulations including work permits.

Engagement & Recognition

• Promoteand help organiseinitiatives that celebrate volunteer contributions ( service badges thank-you events).
• Share feedback and success stories across the tradingteam and wider organisationincludingthroughthe volunteer newsletter.
• Encourage inclusive and supportive environments in shops.
• Respond to queries from volunteers and prospective volunteers asrequired
• Support the volunteer expenses claim process

Training & Development

• Coordinate access to training resources for volunteers (e.g. till use gift aid safeguarding).
• Support managers inidentifyingtraining needs and arrangingappropriatesessions.
• Promote andfacilitateLevel 2 training opportunities
• Ensure all training is accurately recordedon our volunteer management system

Data reporting andcompliance

• Maintainaccuratecentralised volunteer records ( roles training).
• Producereports on volunteer activity toinformoperational planning.
• Monitor trends in recruitment retention andvolunteersatisfaction.
• Support audits and quality assurance processes including checks on starters leavers and work permits.
• Track compliance with mandatory training requirements

Person specification

Skills and experience

Essential:

• Experience of volunteering or working with volunteers
• Excellent influencing and communication skills
• Strong organisation and prioritisation skills
• Experience of improving ways of working
• Experienceof working withinternal ITsystems excel and word.

Desirable:

• Experience of working in a retail environment.

Education / qualifications

Essential:

• Educated toGCSE level or equivalent.

Desirable:

• Volunteer qualification ( 3 management of Volunteers)
• Customer service qualification.

Youwill need to have a full clean driving licence and access to a car for work purposes.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Equality and Diversity

Please note that we are committed to equality and diversity and make the following pledge in relation to our recruitment practices;

• We will actively encourage and support under-represented groups to join us as employees
• We will always interview you if you are an applicant with disability who meets the essential requirements of the job and will provide adjustments to the recruitment process if required.
• We are committed to supporting part time and flexible working; we will consider part time working requests for all our roles

Pleaseclick hereto view our full equality diversity and inclusion pledge