Store Manager

My client is a luxury fashion brand and now looking for a Flagship Store Manager in Beijing.

Company size

1001-5000 employees

Headquarters

Milan Italy

Reporting Line : Retail Director GCN

JOB PURPOSE

• To provide leadership for the store setting an excellent standard for the store and inspiring the team to achieve it.
• To own the employee experience driving employee satisfaction and elevating team behaviours.
• To own the customer experience driving customer satisfaction and increasing brand loyalty.
• To drive performance and growth through excellent operational and commercial execution.

Job Requirements

• Establish a constant focus on Brand continually driving engagement knowledge and passion for the Brand across the store team
• Be on the shop floor
• Be a presence leading on the shop floor acting as a brand ambassador and role modelling behaviours
• Monitor coach and provide feedback to the store team to deliver excellent customer experience
• Maintain a luxury environment ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store
• Drive the use of digital assets to enhance the customer experience
• Retain and develop talent
• Lead inspire and manage a high performing positive store team
• Continually elevate the capability of the store team through recruitment staff development mobility and effective succession planning
• Establish a learning culture and maintain a strong connection of the store team to the Brand
• Advocate product
• Have excellent product knowledge and drive the same standard across the store team
• Maintain a strong understanding of product sales performance and optimise sales of the available inventory
• Nurture customer relationships
• Establish and embed customer focused behaviours across the store team
• Build and cultivate long term customer relationships and lead the team to do the same
• Drive store performance and productivity
• Build and maintain familiarity with the local external environment; customers competitors and talent
• Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
• Drive operational excellence across all areas of the store
• Ensure compliance with all corporate standards policies and initiatives

Job Requirements

• Bachelor Degree or above
• Minimum 3 years of experience with 2 years in managerial level in store management in fashion brands
• Computer literate including excellent knowledge of Microsoft Office applications
• Good command of English
• Comfortable with multi-tasking and able to prioritise tasks
• A good communicator with the ability to interface regularly with internal and external personnel at all levels
• A driven professional with outstanding sales skills customer service and team leadership