Collections Team Lead Travel Outbound Collections

Quezon City - Philippines

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Nature Of the Account: Travel Outbound Collections

Start Date: ASAP

Type of Support: Voice

Work Arrangement: 100% Onsite (EDSA Quezon City)

Shift Schedule Restdays: 24x7

Educational Requirement:

Finished at least 2 years in college without back subject/s

Work Experience:

Overall 2 years team lead experience and 1 year collections supervisor background (Financial Banking/Telco/Healthcare etc.)

Responsibilities:

Supervision & Mentoring: Leading motivating and providing ongoing support and guidance to team members.
Performance Monitoring: Tracking individual and team metrics (KPIs) conducting regular performance reviews providing feedback and implementing performance improvement plans when necessary.
Training & Development: Providing ongoing coaching and training on collection techniques internal systems and customer service skills to enhance team capabilities.
Workforce Management: Coordinating work assignments managing schedules and leave requests and ensuring appropriate staffing levels to meet operational demands.
Fostering a Positive Environment: Building a motivating and collaborative work culture that encourages teamwork and continuous improvement.

Nature Of the Account: Travel Outbound Collections Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (EDSA Quezon City) Shift Schedule Restdays: 24x7 Educational Requirement: Finished at least 2 years in college without back subject/s Work Experience: Overall 2 years team lead ...