Customer Success Intern

At The Intern Group we believe in the power of potential. Our purpose is to inspire and encourage individuals to believe in and challenge themselves discover their passions and realize their true potential. Our vision is bold: a world where all 8 billion people can achieve their dreams. We are on a mission to make this vision a reality aiming to welcome over 10000 participants to our programs annually by 2030.

We aim to cultivate a future where international internships are a key component of academic journeys with many participants supported by our scholarship program. This future will empower a new generationskilled globally-minded and ready to lead with understanding and cooperation.

Guided by our core valuespeople focus teamwork continuous learning and global leadershipThe Intern Group has grown from a serendipitous meeting of our Co-Founders in a London pub to becoming the leading provider of international internships receiving 40000 applications annually. Join us in shaping the next generation of global leaders.

Does this sound like a place where you can grow Want to be a part of our journey Come join our team as:

Customer Success Intern (internally known as Participant Success Intern)
Remote Colombia Chile
Full-Time Fixed-Term January 2026- June 30 2026

The impact you will make:

As a Participant Success Intern youll play a key role in ensuring program participants have a smooth supportive and inspiring start to their journey with us. Youll help guide participants through onboarding review and approve their profiles and provide clear timely communication that sets them up for success.

Working closely with experienced team members youll develop practical skills in communication customer success operational workflows and emotional intelligence. This internship is a great launchpad for a future career in customer success HR education or service-oriented roles.

Youre excited about working here because youll:

• Learn about Performance Metrics: Support the team in achieving monthly KPIs and OKRs by assisting with participant engagement and follow-up tasks.
• Engage with Participants Post-Signup: Help welcome new participants by sharing important information and guiding them through the first steps of their journey.
• Organize Onboarding Documents: Support participants in submitting their required documents on time and keep everything organized for smooth tracking.
• Polish Resumes: Provide helpful feedback on participants resumes using our trusted CV template with guidance from the team.
• Manage Participant Data: Keep our CRM system up to date by ensuring participant information is accurate and well-organized.
• Be the Go-To Support: Answer participant questions via email or phone within 48 hours offering clear and friendly assistance.
• Solve Problems with Care: Learn how to handle participant concerns and build skills in diplomacy and problem-solving to maintain positive relationships.
• Expand Your Skills: Take on additional tasks and challenges that will help you grow your customer service abilities and enhance participants overall experience.

Were excited about you working here because you (ideally) have:

• Customer Service Background: Any experience interacting with clients or customers (retail volunteering or school projects) is valuable and helps bring a customer-first mindset. (Ideal but not obligatory!)
• Strong Communication Skills: Proficient in English with clear written and verbal communication and comfortable handling participant conversations professionally.
• Relationship-Building Skills: Eager to connect with participants and provide supportive customer-focused service.
• Attention to Detail & Tech-Savvy: Organized good at managing tasks and open to learning new tools and technology (CRM experience is a plus but not required).
• Emotional Intelligence & Growth Mindset: Basic understanding of emotional intelligence with a willingness to grow and learn through feedback and hands-on experience.
• Team Player Attitude : Collaborative motivated to learn from experienced colleagues and ready to tackle challenging conversations with guidance.

Logistical Requirements:

• Home office space as we are a remote-first company
• A personal computer to work from

Youll love working at TIG because:

At The Intern Group we are passionate about people their growth and making an impact. Youll thrive in a dynamic and supportive environment that values people focus teamwork continuous learning and global leadership. We embrace diversity and work together to empower individuals from all corners of the world. By joining TIG youll make a direct impact on peoples professional and personal journeys contributing to a mission-driven organization focused on helping individuals achieve their dreams. Youll also grow professionally with opportunities for career advancement global networking and enriching experiences that will expand your perspectives.

Benefits & Perks:

• Competitive internship stipend
• Generous global PTO policy
• Continuous learning opportunities
• Access to the Career Advancement Training course and the Keynote Speaker Series
• The incredible opportunity to meet new people and network with people from all around the world across a wide range of industries.

Sound like a good fit

Please click the button to submit your résumé/CV in English.
In addition please record a short video (30 seconds1 minute) addressed to Natalia Poveda that includes:

1. A brief introduction of yourself
2. Why youre interested in this internship- what do you hope to gain from it
3. Why you believe youre a strong fit for this role

Please email your video to

The Intern Group is an equal opportunity employer and encourages applicants from diverse backgrounds to apply. We know that statistically women and people of color are less likely to apply to a position where they do not meet 100% of the qualifications. We encourage you to apply even if this is the case for you.

Are you curious about our history Listen to our co-founders Johanna Molina David Lloyd and Lee Carlin as they share insights into our journey and aspirations.

Required Experience:

Intern