Customer Outreach Specialist
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
Qualifications
Location: Brossard Quebec
PRIMARY DUTIES
- Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
- Handle direct returning incoming calls as a result of outbound activities.
- Follow up on customer issues regarding claims billing or other service concerns.
- Assist customers in redrafting payments to existing accounts set up new account information or collect needed premium via credit card.
- Cross sell over the phone.
- Process routine requests for service items.
- Miscellaneous department activities as needed.
Qualifications
Education Skills and Experience:
- Fluent in French and English (written and verbal).
- College diploma or equivalent work experience.
- Minimum of 1 year of relevant work experience
- Must be licensed in Accident & Sickness and Life
- Ability to multi-task talking with customers while completing paperwork and system changes
- Outgoing and engaging conversation skills.
- Sales acumen business sense.
Effective listening and problem-solving skills
- Previous contact center experience required.
- Strong communication skills with a detail-oriented and analytical mindset.
- Proficiency in Microsoft Office (Excel Word PowerPoint etc.).
Additional Information:
- Physical Environment: In Office (5 days)
- Flexible Scheduling: Adjustments to the work schedule may be necessary based on business demands.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Chubb Life has been in Egypt since 2003. Chubb Life is the international life insurance division of Chubb - the world's largest publicly traded property and casualty insurance company by market capitalization.
