Customer Service Coordinator

Chatsworth, CA - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today it provides caregiving services to more than 16000 clients and employs more than 16000 caregivers. By putting people first striving for excellence and investing in purposeful innovation 24 Hour Home Care redefines what it means to care. Learn more at.

At Team 24 were driven by one purpose to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE:

You are apassionate and performance-driventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:

In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page

Sound interestingRead on for more details!

THE ROLE:

The Customer Service Coordinator supports Disability Services operations by managing inbound communications resolving inquiries and ensuring consumers and providers receive timely accurate support. This role oversees phone email and system-based tasks collaborating closely with internal teams to deliver a smooth responsive experience for all stakeholders. The Customer Service Coordinator plays a key part in maintaining documentation accuracy supporting compliance and driving operational efficiency across assigned service lines.

Primary Responsibilities

Manage inbound phone and email communications responding promptly to inquiries from consumers providers and Regional Center partners.
Assign and track support tasks ensuring timely resolution and communication across team members.
Maintain and update consumer and provider records in case management systems and shared databases.
Coordinate documentation and prepare required materials for ongoing service delivery.
Assist with billing payroll and enrollment issue resolution in collaboration with cross-functional teams.
Support quality assurance by monitoring and maintaining accurate data reports and system entries.
Identify and escalate urgent or complex issues to appropriate team leads or management.
Contribute to outbound communication projects process improvement initiatives and special projects as assigned.
Ensure compliance with HIPAA Regional Center and company documentation standards.

This is a hybrid position coming into the Chatsworth office 1x per week.

WHAT YOU BRING TO THE TABLE:

Skills

Excellent written and verbal communication skills with the ability to engage professionally and empathetically
Strong organizational and multitasking abilities in a fast-paced environment
Proficiency in Microsoft Office (Word Excel Outlook) and ability to learn internal systems quickly
Detail-oriented with strong problem-solving and analytical capabilities
Effective time management and prioritization under tight deadlines
Collaborative and service-focused approach with adaptability to changing needs

Qualifications

1 year of customer service experience preferably in healthcare human services or a related field
Familiarity with Regional Center systems or developmental disability services preferred
Bachelors degree in Business Administration or a related field preferred

WHAT WE BRING TO THE TABLE:

_{24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.}

_{Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.}

_{Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.}

_{Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.}

_{By Email:}
_{By Web: Phone:}

For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$21$23.63 USD

Required Experience:

WHO WE ARE:24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabil...