Genesys Cloud Specialist
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
Are you a talented problem-solver an innovative idea-maker and a high-energy professional We are on the lookout for a highly skilled Genesys Cloud Specialists who thrives on designing and implementing cutting-edge Genesys Cloud contact center solutions.
Your future duties and responsibilities:
As Genesys Cloud Specialists youll work closely with customers throughout the entire Genesys Cloud lifecycle from initial setup and configuration to ongoing support and optimization.
Pre-Sales & Implementation:
Assist with needs assessment and solution design for Genesys Cloud
Conduct product demonstrations and training for customers
Develop and implement Genesys Cloud configurations based on the specific requirements of the customers. This includes setting up contact flows queues and other system parameters.
Integrate Genesys Cloud with third-party applications to ensure seamless communication and data flow. This may involve working with APIs and other integration tools.
Create and maintain documentation related to Genesys Cloud configurations processes and procedures. This is crucial for knowledge transfer and compliance.
Provide training and support to end-users and administrators on how to use Genesys Cloud effectively. This includes creating documentation and conducting training sessions.
Support & Optimization:
Provide technical support to customers using Genesys Cloud
Troubleshoot and resolve Genesys Cloud issues related to Genesys Cloud functionality. This involves troubleshooting technical problems and collaborating with technical support teams when necessary.
Monitor and analyze Genesys Cloud performance data and generating reports to assess the efficiency and effectiveness of Genesys Cloud solutions. Analyzing data to make recommendations for improvements.
Recommend and implement optimization strategies and proactively identify opportunities for improvement in Genesys Cloud solutions and recommending enhancements to optimize performance and user experience.
Required qualifications to be successful in this role:
Bachelors degree in computer science Information Technology or related field or equivalent work experience
Bilingualism English/French is an asset
3 years of experience with Genesys Cloud platform (required)
Experience with AWS Azure or GCP preferred.
good understanding of networking concepts and security principles
Experience with Genesys PureConnect / engage platform is a plus.
Excellent communication collaboration and problem-solving skills
#LI-AB19
Skills:
- Network
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.
To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
